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For Companies At a Glance
- Tasks: Help resolve software issues and enhance user satisfaction daily.
- Company: Join a mission-driven company focused on improving employee communication.
- Benefits: Enjoy competitive pay, health insurance, gym contributions, and 25 days holiday.
- Why this job: Be part of a supportive culture that values your voice and growth.
- Qualifications: Experience in a similar role with skills in cloud environments and APIs required.
- Other info: Must be eligible to work in the UK and able to travel occasionally.
To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion
Do you have the skills to fill this role Read the complete details below, and make your application today.
Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!
The Company
We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.
Responsibilities:
Resolve data and code issues for new customers
Analyse, identify, and fix software bugs reported by users or detected through monitoring.
Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
Monitor support ticket queues and address incidents according to SLAs.
Develop and implement solutions for recurring issues to improve system reliability and efficiency.
Provide technical guidance and training to 1st Line Support.
Document solutions and processes to enhance knowledge sharing and support efficiency.
Stay updated with industry best practices and emerging technologies through training and certifications.Requirements:
Experience within a similar role
Familiarity with cloud environments
Experience with APIs, JSON, and XML
Strong analytical, problem-solving, and communication skills.
Ability to work independently and as part of a team in a fast-paced environment.Benefits:
Competitive salary and benefits package.
25 days holiday plus additional discretionary days.
Health insurance, pension, and life insurance.
Gym contribution and travel allowance.
Engaging social events and a supportive workplace culture.
Opportunities for professional growth and development.If you are interested in this role, please apply
Software Support Engineer employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Familiarise yourself with our products and services. Understanding how our software enhances employee communication will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially around APIs, JSON, and XML. Being able to demonstrate your knowledge in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in resolving software bugs and support tickets. Sharing specific examples of how you've tackled similar challenges will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into our workplace culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support and any familiarity with cloud environments, APIs, JSON, and XML. Use specific examples to demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how you can contribute to the company's mission of enhancing employee communication. Mention your understanding of their workplace culture and how you align with their values.
Showcase Your Technical Skills: When detailing your experience, focus on your analytical and troubleshooting abilities. Provide examples of how you've resolved software bugs or improved system reliability in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Technology
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used tech to solve problems in previous roles, as this will demonstrate your genuine interest and commitment to the field.
✨Prepare for Technical Questions
Expect to be asked about your experience with cloud environments, APIs, JSON, and XML. Brush up on these topics and be ready to discuss specific instances where you've successfully resolved issues related to them.
✨Demonstrate Problem-Solving Skills
Be prepared to walk through your thought process when tackling a software bug or support ticket. Interviewers will want to see how you approach challenges, so think of examples that highlight your analytical skills and ability to troubleshoot effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you determine if it's the right fit for you.
