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- Tasks: Support the Change & Transition Manager in designing and transitioning IT services.
- Company: Join a public sector client focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in IT service management.
- Qualifications: Strong background in Service Transition and ITSM practices required.
- Other info: Knowledge of Ivanti and ITIL certifications are a plus.
The predicted salary is between 25000 - 36000 £ per year.
A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and changed services are consistently designed and transitioned in line with the organisation's IT Strategy, and that they meet current and future customer requirements.
The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager, the IT Operations teams, and other project teams to help capture the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered, and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness.
Essential skills- A strong background working in a Service Transition role and co-ordinating Service Design and Service Transition activities for new and changed services.
- Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management, and Service Level Management.
- Experience of Business Continuity planning and methods and techniques for risk assessment, business impact analysis, establishment of countermeasures, and contingency arrangements relating to the serious disruption of IT services.
- Ability to rapidly establish credibility with customers and colleagues by quickly identifying the nature of a query and taking appropriate steps to respond to it.
- Excellent verbal and written communication skills.
- Experience and/or knowledge of working in Prince2, ITIL, and Agile environments.
- Demonstrated excellent customer experience.
- Ability to work alone, using initiative, and to work constructively as a member of a team supporting others, learning new skills, and investing in personal development.
- Good understanding of the Data Protection Act and the importance of maintaining confidentiality at all times.
- Knowledge of Ivanti / other ITSM tools would be advantageous.
- Qualifications such as ITIL Foundation Certificate in IT Service Management v4.
- To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance Criteria, and Operational Readiness material.
- To maintain a complete central repository of Service Design and Transition packages.
- To ensure clear Service Level Agreements are in place.
- To ensure compliance with key ITIL processes in respect of Service Transition.
- To ensure that all new and changed services meet the agreed Service Acceptance Criteria and Operational Readiness measures in line with the agreed Transition scope.
Service Transition Analyst in Manchester employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Analyst in Manchester
✨Tip Number 1
Familiarise yourself with ITIL and Agile methodologies, as these are crucial for the Service Transition Analyst role. Consider joining online forums or local meetups to discuss best practices and gain insights from professionals already in the field.
✨Tip Number 2
Network with current employees at StudySmarter or similar organisations. Reach out on LinkedIn to ask about their experiences and any tips they might have for succeeding in the interview process.
✨Tip Number 3
Prepare to demonstrate your understanding of Service Design and Transition activities during interviews. Think of specific examples from your past experience where you successfully coordinated these processes and be ready to discuss them.
✨Tip Number 4
Stay updated on the latest trends in IT Service Management and Business Continuity planning. This knowledge will not only help you in interviews but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Service Transition Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Transition and IT Service Management. Use specific examples that demonstrate your skills in Incident Management, Change Management, and your understanding of ITIL practices.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and essential skills mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for working in the public sector IT Operations team.
Showcase Relevant Experience: In your application, emphasise any experience you have with Business Continuity planning and risk assessment techniques. Mention any familiarity with tools like Ivanti or methodologies such as Prince2 and Agile.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Clear and professional communication is crucial, especially given the emphasis on excellent verbal and written skills in the job description.
How to prepare for a job interview at Reed Technology
✨Showcase Your Service Transition Experience
Make sure to highlight your previous experience in Service Transition roles. Be prepared to discuss specific projects where you coordinated Service Design and Transition activities, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand ITSM Practices
Familiarise yourself with IT Service Management (ITSM) practices, especially Incident Management, Problem Management, and Change Management. Being able to articulate your understanding of these concepts will show that you are well-prepared for the challenges of the position.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, as you may need to explain complex ideas or processes to colleagues and customers during the interview.
✨Demonstrate Initiative and Teamwork
Be ready to provide examples of how you've worked independently and as part of a team. This role requires both initiative and collaboration, so sharing experiences that showcase your ability to balance these aspects will be beneficial.
