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For Companies At a Glance
- Tasks: Be the go-to person for IT issues and deliver top-notch customer support.
- Company: Join a growing tech-focused organisation with a dynamic support team.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Why this job: Make a real impact by solving technical challenges and helping users.
- Qualifications: Strong communication skills and a knack for troubleshooting tech problems.
- Other info: Supportive environment with chances to mentor and grow your career.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
IT Service Desk Analyst – Shift Pattern Based – 4 on/4 off(Days and Nights)
Newcastle
3 Month Contract
£25 Per Hour – INSIDE IR35
One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment.
This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed.
You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users.
Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc.
Key Skills
. IT Service Call Management
. Remote service
. Active Directory Administration
. Understanding of TCP/IP, DHCP and DNS.
. IOS and android device setup and support
. Microsoft Office 2010 and above
. Printer Support
. Fundamental desktop and troubleshooting
The Next Steps
If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.
Service Desk Analyst employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you resolved technical issues or improved processes. This will demonstrate your proactive approach and customer-first mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight your technical problem-solving abilities and customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about tech support and how you can contribute to our team. Share specific examples of how you've resolved issues in the past to demonstrate your expertise.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to ensure we understand your points easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Reed Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, operating systems, and common business applications. Be ready to discuss how you've used these tools in past roles and be prepared to troubleshoot some hypothetical scenarios during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples where you've gone above and beyond for a customer. Highlight your strong communication skills and how you maintain a customer-first mindset, even when dealing with technical issues.
✨Prepare for Remote Support Questions
Expect questions about your experience with remote support tools and ticketing systems. Familiarise yourself with common troubleshooting steps and be ready to explain your thought process when diagnosing technical issues. This will show that you can resolve problems efficiently.
✨Demonstrate Your Proactive Learning
In a fast-paced environment, being adaptable is key. Share examples of how you've taken the initiative to learn new technologies or improve processes in previous roles. This will demonstrate your proactive approach and willingness to grow within the team.