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For Companies At a Glance
- Tasks: Manage IT tickets and provide top-notch support to staff and students.
- Company: Reputable education organisation in Bath with a focus on IT excellence.
- Benefits: Competitive salary, fixed-term contract, and a collaborative work environment.
- Why this job: Join a dynamic team and enhance the learning experience through innovative IT solutions.
- Qualifications: 2+ years in IT support, strong Microsoft 365 knowledge, and problem-solving skills.
- Other info: Opportunity to contribute to a groundbreaking IT strategy in education.
The predicted salary is between 24100 - 25800 £ per year.
We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector. This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.
Day-to-day of the role:
- Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students.
- Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team.
- Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance.
- Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment.
Required Skills & Qualifications:
- Minimum of 2 years' experience as an IT Support/Service Desk Technician.
- Strong knowledge of Microsoft 365 applications and their administration.
- Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
- Experience with Help Desk Systems such as Freshdesk.
- Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
- Excellent problem-solving skills and a passion for delivering positive outcomes.
- Effective team player with a commitment to developing a groundbreaking IT strategy in education.
If you are interested in this position please apply online or for more information please contact me.
IT Technician - FTC employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an IT Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Microsoft 365, Active Directory, and Help Desk Systems. We recommend practising common interview questions related to troubleshooting and problem-solving to show off your skills.
✨Tip Number 3
Show your passion for education! When chatting with potential employers, share your enthusiasm for enhancing the learning experience through tech support. It’ll help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Technician - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support/Service Desk Technician. We want to see how your skills align with the role, especially your knowledge of Microsoft 365 and network management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT in education and how you can contribute to our team. We love seeing genuine enthusiasm for the role.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those excellent problem-solving skills that will help us enhance the learning experience for students.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Reed Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 applications, Active Directory, and network management. Be ready to discuss your experience with Help Desk Systems like Freshdesk, as well as any troubleshooting scenarios you've handled in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in previous roles. Think about times when you turned a frustrating situation into a positive outcome for users, as this will demonstrate your commitment to excellent support.
✨Teamwork Makes the Dream Work
Since collaboration is key in this role, be ready to talk about your experiences working in a team environment. Highlight how you've contributed to team goals and supported colleagues in delivering IT services effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the IT strategy within the organisation or how they measure success in the Service Desk team. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
