IT Team Leader

IT Team Leader

An exciting chance is now available for an experienced engineer to join the team at a time of huge growth potential as an IT Team Leader. You will be managing their EUC build environment, looking after a small team, helping to organise workloads, and still playing a part in the technical elements of the role.

The Business

They are a fast-growing MSP in Yorkshire and are one of the biggest success stories in the local area.

Responsibilities

1. Resolving service desk tickets appropriately within SLA
2. Effective communications with users in relation to issues
3. Proactively look for issues
4. Build and maintain equipment
5. Produce and maintain documentation for support processes
6. Correct logging of issues in the ticket system
7. Responsible for logging faults with suppliers
8. Responsible for logging ICT faults, dealing with problems/requests in an effective and customer-focused manner, undertaking first-level support where possible, and keeping users updated as to the status of their problem/request

About You

The company is looking for someone who has previous experience in a team leader/service capacity within an IT organisation.

Apply today for consideration.

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