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For Companies At a Glance
- Tasks: Support diverse IT systems and customers while managing exciting IT projects.
- Company: Join a dynamic IT Support team focused on innovation and customer satisfaction.
- Benefits: Enjoy company bonuses, paid training, pension scheme, and free on-site parking.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows and Office 365, and excellent customer service skills.
- Other info: Must be eligible to work in the UK; passion for IT is key!
You must be fully eligible to work in the UK to apply for this role
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
We are seeking a passionate IT Support Technician to join a dynamic IT Support team. This role involves supporting a diverse range of IT systems and customers, both large and small. This is an exciting opportunity to be involved in various IT projects and contribute to the management, upkeep, and enhancement of our internal systems.
As an IT Support Technician, you will provide IT support to a wide range of customers and work on a whole range of exciting IT projects. You will assist in managing and enhancing internal company systems and produce quotations for IT projects. Continuously enhancing your knowledge of relevant IT systems and adapting to changing services and requirements will be crucial.
Our client is looking for a candidate with a strong background in IT however most importantly we are looking for a personable individual who is passionate about IT and has a real desire to learn new things.
Experience required:
Experience within a similar role
Desire to learn and progress
Working knowledge of Windows and Office 365 environments
Excellent customer service skills
Ability to communicate effectively to a wide range of customersBenefits:
Company bonus
Paid accreditations and training courses
Pension scheme
Free on-site parking
IT Support Engineer employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT support. Being knowledgeable about current tools and systems, especially Windows and Office 365, will help you stand out during discussions with our team.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of examples from your past experiences where you successfully resolved issues or helped customers, as this role heavily relies on effective communication and support.
✨Tip Number 3
Demonstrate your passion for IT by discussing any personal projects or learning initiatives you've undertaken. This shows us that you're proactive and eager to grow within the field, which is something we highly value.
✨Tip Number 4
Network with current IT professionals or join relevant online forums. Engaging with others in the industry can provide insights into what we look for in candidates and may even lead to valuable connections.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the IT Support Engineer position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support roles. Mention specific projects or tasks that demonstrate your ability to manage and enhance IT systems.
Show Your Passion: Express your enthusiasm for IT and your desire to learn in your application. Companies appreciate candidates who are not only qualified but also genuinely interested in the field.
Proofread Your Application: Before submitting, thoroughly proofread your application documents. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Reed Technology
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with IT outside of work, whether through personal projects or learning new skills. This will demonstrate your genuine interest in the field.
✨Highlight Customer Service Skills
Since this role involves supporting a diverse range of customers, be prepared to discuss your customer service experience. Provide specific examples of how you've successfully resolved issues and maintained positive relationships with clients.
✨Demonstrate Adaptability
The job requires continuous learning and adapting to new systems. Be ready to talk about times when you've had to learn new technologies quickly or adapt to changing requirements. This shows that you're flexible and eager to grow.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows and Office 365 environments, as well as any other relevant IT systems. Expect technical questions that assess your problem-solving skills and ability to troubleshoot common issues.
