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- Tasks: Support colleagues with IT issues, ensuring smooth operations and prompt resolutions.
- Company: Join a global leader in IT services known for innovation and employee satisfaction.
- Benefits: Enjoy fully remote work, competitive salary, and a supportive team culture.
- Why this job: Be part of a community that values your ideas and promotes continuous improvement.
- Qualifications: Experience in IT service management, remote support, and knowledge of key technologies required.
- Other info: Work the night shift from 18:00 to 02:00am in a permanent role.
The predicted salary is between 25000 - 28000 £ per year.
IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k – 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services * Maintain an understanding of the company’s organisation and customers of the Service Desk * Adhere to, promote, and support the company’s Information Security policies. Essential: * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * Office 365 / Intune / Endpoint * Fundamental desktop and troubleshooting To apply, please send an updated CV
IT Service Desk Analyst employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the tools and technologies mentioned in the job description, such as Service Now, Active Directory, and Office 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role emphasizes a high level of customer service, be prepared to discuss specific examples of how you've effectively managed customer expectations and resolved issues in the past.
✨Tip Number 3
Research the company culture and values. Understanding what makes the organization unique will help you align your responses during interviews and demonstrate that you're a good fit for their innovative community.
✨Tip Number 4
Prepare for potential technical questions related to troubleshooting and IT service management. Being able to articulate your thought process when resolving issues will showcase your problem-solving abilities and technical knowledge.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, remote support, and technical troubleshooting. Emphasize your familiarity with tools like Active Directory, Office 365, and your understanding of TCP/IP, DHCP, and DNS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve IT issues efficiently. Mention specific examples from your past experiences that demonstrate your problem-solving skills and commitment to continuous improvement.
Highlight Communication Skills: Since the role involves managing customer interactions, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Reed Technology
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an IT Service Desk Analyst. Familiarize yourself with key concepts like IT Service Call Management, Active Directory Administration, and troubleshooting techniques. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since this role emphasizes customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you resolved issues effectively and maintained a high level of professionalism.
✨Prepare for Technical Questions
Expect technical questions related to TCP/IP, DHCP, DNS, and Office 365. Brush up on these topics and be ready to explain how you've used them in past roles or projects. This will show that you have the necessary technical skills for the job.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. You might be asked to walk through a hypothetical scenario where you need to troubleshoot an issue. Highlight your analytical thinking and how you prioritize tasks to resolve problems efficiently.
