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- Tasks: Provide IT support and resolve issues for colleagues via phone and email.
- Company: Join a global service provider known for its outstanding workplace culture.
- Benefits: Enjoy hybrid working, competitive salary, and a focus on wellbeing.
- Why this job: Be part of an innovative team where your ideas matter and job satisfaction is a priority.
- Qualifications: Experience in IT service management, Active Directory, and troubleshooting required.
- Other info: This is an 18-month fixed-term contract with opportunities for growth.
The predicted salary is between 25000 - 28000 £ per year.
Location: York City Centre/Hybrid - 2 Days In
Salary: £25-£28k - Day Shift
Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions, providing colleagues with the tools they need to do their job. This role involves prompt identification, understanding and resolution of issues, pro-actively working towards issue prevention, and continuous service improvement.
As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer-focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.
Principal Accountabilities:- Deliver services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders.
- Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets.
- Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
- Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately.
- Maintain and share knowledge of supported products and services.
- Maintain an understanding of the company's organisation and customers of the Service Desk.
- Adhere to, promote, and support the company's Information Security policies.
- IT Service Call Management
- Remote service
- Active Directory Administration
- Understanding of TCP/IP, DHCP and DNS
- Office 365/Intune/Endpoint
- Fundamental desktop and troubleshooting
To apply, please send an updated CV.
IT Service Desk - 18 Month FTC employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk - 18 Month FTC
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Active Directory, Office 365, and Service Now. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily focuses on providing excellent support. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, as these will be great to share during discussions.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare for potential technical questions related to troubleshooting and IT service management. Practising common scenarios or problems you might face in the role can help you demonstrate your problem-solving skills effectively.
We think you need these skills to ace IT Service Desk - 18 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk role. Emphasise your knowledge of IT service call management, Active Directory, and troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved issues in previous roles and how you can contribute to the company's objectives.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as your understanding of TCP/IP, DHCP, DNS, and Office 365. This will help demonstrate your capability to handle the responsibilities outlined in the job posting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Technology
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as Active Directory, TCP/IP, and Office 365. Brush up on troubleshooting techniques and be ready to discuss your experience with these technologies.
✨Demonstrate Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight your ability to communicate effectively and manage customer expectations.
✨Familiarise Yourself with Service Now
As you'll be logging interactions on Service Now, it’s a good idea to familiarise yourself with the platform if you haven't used it before. Understanding how ticketing systems work will show that you're proactive and ready to hit the ground running.
✨Show Enthusiasm for Continuous Improvement
The company values continuous service improvement, so be ready to discuss how you've contributed to process enhancements in previous roles. Share ideas on how you could help improve the service desk operations.
