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For Companies At a Glance
- Tasks: Be the go-to person for tech support, solving issues via phone, email, and in person.
- Company: Join a dynamic team in Preston, known for its commitment to customer service and innovation.
- Benefits: Enjoy a hybrid work option after 6 months and competitive salary of £24,500.
- Why this job: Kickstart your tech career with hands-on experience and a supportive work culture.
- Qualifications: Basic knowledge of networking and Windows 11; experience with Microsoft 365 is a plus.
- Other info: Opportunity to assist with exciting infrastructure projects and occasional travel to London.
1st Line Support Engineer
Preston (Hybrid option after 6 months)
24,500
A 1st Line Support Engineer is required for our client who are based in Preston. The successful candidate will act as the first point of contact for technical issues across the organisation. You\’ll provide support via phone, Teams, email, and in person, ensuring high levels of customer service and timely resolution of issues.
Key Responsibilities
- Provide 1st line technical support and escalate when needed
- Log and manage tickets via ITSM system
- Maintain and repair desktops, laptops, and IT equipment
- Manage IT assets and user accounts
- Support Microsoft 365 applications and Intune MDM platform
- Assist with infrastructure projects and occasional travel to London office
Skills & Experience
- Knowledge of networking (LAN/WAN, DHCP, DNS)
- Windows 11, Office 365, Firewalls, Disaster recovery
- Desirable: PowerShell, Intune, Defender, Power BI, macOS
Attributes
- Strong stakeholder management and multitasking skills
- Ability to support users across multiple sites, including remote users
1st Line Support employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to Windows 11 and Office 365. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 2
Brush up on your customer service skills, as this role requires high levels of interaction with users. Practising how to handle difficult situations or complaints can set you apart from other candidates.
✨Tip Number 3
Get comfortable with ITSM systems, as you'll be logging and managing tickets. If you have experience with any specific tools, be sure to mention them in your discussions to highlight your relevant skills.
✨Tip Number 4
Show your enthusiasm for learning new technologies, especially around Intune and PowerShell. Mention any relevant courses or self-study you've undertaken to demonstrate your commitment to professional growth.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support, particularly with Windows 11 and Office 365. Mention any specific technical skills like networking knowledge or familiarity with ITSM systems.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and ability to manage multiple tasks. Provide examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: Clearly list your technical skills that match the job description, such as knowledge of DHCP, DNS, and experience with Microsoft 365 applications. If you have experience with PowerShell or Intune, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Technology
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of networking concepts like LAN/WAN, DHCP, and DNS. Be prepared to discuss your experience with Windows 11 and Office 365, as well as any familiarity with tools like PowerShell or Intune.
✨Demonstrate Customer Service Skills
As a 1st Line Support Engineer, you'll be the first point of contact for users. Highlight your ability to communicate clearly and effectively, and share examples of how you've resolved issues while maintaining a positive customer experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you had to troubleshoot technical issues, manage tickets, or escalate problems, and be ready to explain your thought process.
✨Familiarise Yourself with the Company
Research the company and its culture. Understanding their values and the technologies they use will help you tailor your responses and show genuine interest in the role and the organisation.
