1st Line Support

1st Line Support Engineer

Interested in this role You can find all the relevant information in the description below.

Preston (Hybrid option after 6 months)
£24,500

A 1st Line Support Engineer is required for our client who are based in Preston. The successful candidate will act as the first point of contact for technical issues across the organisation. You\’ll provide support via phone, Teams, email, and in person, ensuring high levels of customer service and timely resolution of issues.

Key Responsibilities

Provide 1st line technical support and escalate when needed
Log and manage tickets via ITSM system
Maintain and repair desktops, laptops, and IT equipment
Manage IT assets and user accounts
Support Microsoft 365 applications and Intune MDM platform
Assist with infrastructure projects and occasional travel to London officeSkills & Experience

Knowledge of networking (LAN/WAN, DHCP, DNS)
Windows 11, Office 365, Firewalls, Disaster recovery
Desirable: PowerShell, Intune, Defender, Power BI, macOSAttributes

Strong stakeholder management and multitasking skills
Ability to support users across multiple sites, including remote users