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- Tasks: Provide technical support for VoIP and telecom services, diagnosing faults and resolving issues.
- Company: Join a growing telecoms organization in Croydon with a strong focus on innovation and staff retention.
- Benefits: Enjoy a calm work environment, competitive salary, and opportunities for career advancement.
- Why this job: Be part of a dedicated team that values your input and fosters professional growth.
- Qualifications: Technical support experience, especially in VoIP, and strong communication skills are essential.
- Other info: This is a permanent role with a focus on continuous improvement and proactive problem-solving.
The predicted salary is between 21000 - 35000 £ per year.
Telecoms Support Engineer / VOIP Support Engineer Type: Permanent Location: Croydon Salary: Up to circa £35,000 per annum (dependant on experience) Exciting opportunity for Technical/Telecoms Support Engineer, with a focus on VoIP to join a growing telecommunications organisation based in Croydon This role involves providing technical support within the telecoms and connectivity sector. This is a rare chance to join an organisation of dedicated professionals in a calm, non-call centre environment where we value innovation and responsiveness. The company have a strong record of staff retention and a very low turnover and offer a great working environment. If you are keen to advance your career in technical support within the telecoms sector, please apply below. Day to Day of the role: Provide technical support across entire product portfolio, with a focus on VoIP. Assist in diagnosing faults across all platforms and liaise with suppliers to ensure timely resolution. Interact with clients through tickets, emails, and calls, offering clear communication of technical topics to both technical and non-technical customers. Contribute to the continual improvement of the platform and processes. Demonstrate a proactive approach to problem-solving and a willingness to see support scenarios through to completion. Expand knowledge across a wide portfolio of services, p…
Telecoms Support Engineer / VOIP Support Engineer employer: Reed Technology Careers
Contact Detail:
Reed Technology Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Support Engineer / VOIP Support Engineer
✨Tip Number 1
Familiarize yourself with the latest VoIP technologies and trends. Being knowledgeable about current advancements in the telecoms sector will not only boost your confidence during discussions but also demonstrate your commitment to the field.
✨Tip Number 2
Practice clear communication skills, especially when explaining technical concepts. Since you'll be interacting with both technical and non-technical customers, being able to convey information in an understandable way is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully diagnosed and resolved technical issues. This will highlight your proactive approach and ability to see support scenarios through to completion.
✨Tip Number 4
Research the company culture and values of the organization. Understanding their emphasis on innovation and responsiveness can help you align your answers and demonstrate that you're a good fit for their team.
We think you need these skills to ace Telecoms Support Engineer / VOIP Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms and VoIP support. Include specific examples of technical issues you've resolved and any relevant certifications or training.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working in a non-call centre environment and how your skills align with their focus on innovation and responsiveness.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your proactive approach to problem-solving. Highlight situations where you successfully diagnosed and resolved technical issues, especially in VoIP or telecoms.
Highlight Communication Skills: Since the role involves interacting with both technical and non-technical customers, emphasize your ability to communicate complex technical topics clearly. Include examples of how you've effectively communicated with clients in the past.
How to prepare for a job interview at Reed Technology Careers
✨Show Your Technical Knowledge
Be prepared to discuss your experience with VoIP technologies and any relevant certifications. Highlight specific instances where you've successfully diagnosed and resolved technical issues.
✨Communicate Clearly
Since the role involves interacting with both technical and non-technical clients, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate effectively in a diverse environment.
✨Demonstrate Problem-Solving Skills
Prepare examples of past challenges you've faced in technical support and how you approached them. Emphasize your proactive attitude and willingness to see problems through to resolution.
✨Research the Company Culture
Understand the company's values and work environment. Be ready to discuss how your personal values align with theirs, especially regarding innovation and responsiveness in a calm setting.
