At a Glance
- Tasks: Investigate motor finance disputes and make fair decisions based on evidence.
- Company: Join the Financial Ombudsman Service, a leader in resolving financial disputes.
- Benefits: Enjoy a competitive daily rate, remote work flexibility, and comprehensive training.
- Other info: This is a 12-month remote assignment starting on 13th October 2025.
- Why this job: Gain valuable experience in finance while making a real impact on customer satisfaction.
- Qualifications: Experience in resolving complaints, strong communication skills, and critical thinking required.
The predicted salary is between 42000 - 62400 £ per year.
Job Description
We are currently recruiting for 26 x Motor FinanceContingent Investigators. This assignment will be home-based for the duration of the assignment - which is 12 months - and must be carried out from the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland. It will pay a starting rate of £210 per day (Umbrella) - increasing to £260 after accreditation - to join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training academy programme, conducted remotely, to ensure we are setting you up for success.
The ideal candidate for this assignment will -
- have experience of resolving complaints/disputes and being the decision maker
- ideally you will have recent experience and prior knowledge of motor finance complaints or general lending in the Consumer Credit area (which will include Section 75, quality of goods and complaints centred on lending considerations)
- have excellent problem solving and decision-making skills, with outstanding attention to detail
- have a focus on quality, customer service and doing the right thing
- have great written and verbal communication skills
- have the ability to think critically, analysing large volumes of information and able to identify inconsistencies in that information to reach a fair and reasonable outcome
- be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure
- have experience managing conflicting deadlines with great time management skills
This role will specialise in Motor finance - meaning we are seeking industry specialists in this area.
We are seeking candidates with experience in some of the below:
- Car/motor Finance
- Unaffordable/irresponsible/unsecured lending
- Payday/personal loans
- Credit cards
- Logbook loans
- Goods and services bought with credit
- Motor insurance
- Car Finance Commission
- Section 75
We do not consider PPI experience as relevant.
In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
The available start date is 27th October 2025 and the initial tenure for the assignment is 12 months. This full-time Contingent Investigator assignment is deemed to be inside IR35.
For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes an online psychometrics testing, telephone interview with Reed, and a competency-based interview with the Service.
If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.
Important information:
- Pay rate pre-accreditation - Umbrella £210 pd, PAYE £162.14 pd, or £188 deemed PSC pd
- Pay rate post-accreditation - Umbrella £260 pd, PAYE £202.50 pd, or £225.30 deemed PSC pd
- Location - fully remote (must be working in the UK)
- Duration - 12 months temporary assignment
- Equipment - must use your own equipment
- Start date - 27th October, 2025
Please note, if you have worked for a motor finance provider within the last 6 months, unfortunately we are unable to progress an application due to conflict of interests. We are looking forward to reviewing your application.
We are looking forward to reviewing your application.
Motor Finance Complaints Investigator in London employer: Reed Talent Solutions
The Financial Ombudsman Service is an exceptional employer that offers a unique opportunity to work remotely as a Motor Finance Complaints Investigator. With a strong focus on employee growth through comprehensive training and support, you will be part of a collaborative work culture that values quality decision-making and customer service. Enjoy competitive pay rates and the flexibility of working from home while making a meaningful impact in resolving financial disputes.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Finance Complaints Investigator in London
✨Tip Number 1
Familiarise yourself with the specific types of motor finance complaints mentioned in the job description. Understanding terms like Section 75 and the nuances of car finance will help you demonstrate your expertise during interviews.
✨Tip Number 2
Prepare for the psychometric testing by practising similar assessments online. This will help you feel more comfortable and confident, allowing you to showcase your problem-solving skills effectively.
✨Tip Number 3
During the telephone interview, focus on building rapport with the interviewer. Use active listening techniques and respond thoughtfully to their questions, showing that you can handle customer enquiries with ease.
✨Tip Number 4
Be ready to discuss your time management strategies in the competency-based interview. Share specific examples of how you've successfully managed conflicting deadlines in previous roles, as this is crucial for the position.
We think you need these skills to ace Motor Finance Complaints Investigator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in resolving complaints and disputes, particularly in motor finance or related areas. Include specific complaint types you've managed to demonstrate your expertise.
Craft a Strong Cover Letter:Write a cover letter that showcases your problem-solving skills and attention to detail. Mention your ability to analyse information critically and how you can make fair decisions based on the evidence presented.
Prepare for Psychometric Testing:Familiarise yourself with common psychometric tests that assess your cognitive abilities and personality traits. Practice sample questions to ensure you're comfortable with the format and types of questions.
Highlight Relevant Experience:In your application, emphasise any relevant experience in consumer credit, lending, or customer service. This will help demonstrate your suitability for the role and your understanding of the industry.
How to prepare for a job interview at Reed Talent Solutions
✨Showcase Your Experience
Make sure to highlight your experience in resolving complaints and disputes, especially in the motor finance sector. Be prepared to discuss specific cases where you made decisions and how you approached those situations.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to provide examples of how you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking abilities.
✨Communicate Clearly
Since this role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to explain a complaint resolution process, so ensure you can do this concisely and effectively.
✨Prepare for Competency Questions
Expect competency-based questions that assess your ability to manage conflicting deadlines and handle customer enquiries. Think of scenarios from your past experiences that demonstrate your time management and customer service skills.
