Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve issues for users via phone and email.
- Company: Join Fujitsu, a leader in tech solutions, at their Wakefield site.
- Benefits: Earn £12.60/hr with a temp contract and flexible shifts.
- Why this job: Gain hands-on experience and develop your technical skills in a dynamic environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Perfect for those passionate about helping others and solving problems.
Overview
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support role at their Wakefield site.
1st Line Service Desk – Wakefield (On-site) | £12.60/hr | Temp Contract
Role Details
Start Date: ASAP
6 month rolling contract
Working Pattern: Mon-Fri Shifts covering between 7am and 7pm
About the Role
We are seeking a dedicated and customer-focused Service Desk Agent to join the team in Wakefield. This is a first-line support role providing technical assistance across multiple accounts. You’ll be the first point of contact for users via telephone and email, aiming to resolve issues at first contact or escalate to the appropriate Manager when necessary.
Responsibilities
- Provide first-line IT support via phone and email
- Deliver first-time fixes where possible
- Accurately log and manage incidents and service requests
- Maintain high levels of customer satisfaction and professionalism
Qualifications / Skills
- Excellent customer service skills
- Strong analytical and diagnostic abilities
- Commitment to continuous learning and personal development
- Effective problem-solving and adaptability in a fast-paced environment
- High personal standards and a team-oriented mindset
- Good interpersonal and communication skills
- Proficiency in Microsoft Office products (Word, Excel, Outlook)
Why Join Us?
This is a great opportunity to gain hands-on experience in a dynamic IT support environment, develop your technical skills, and contribute to a high-performing team. If you’re passionate about helping people and solving problems, we’d love to hear from you.
Apply Now
Ready to take the next step in your IT career? Submit your CV today and join a team that values growth, collaboration, and customer excellence.
#J-18808-Ljbffr
IT Service Desk Analyst employer: Reed Talent Solutions
Contact Detail:
Reed Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for first-line support roles and practice your responses. We want you to shine when discussing your customer service skills and problem-solving abilities.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Microsoft Office or any relevant software, be ready to talk about it. Highlighting your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about growth and collaboration, so we’d love to see you join our team!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with the role of an IT Service Desk Analyst, so don’t be shy about showcasing your customer service skills and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re looking for someone who can think on their feet and adapt quickly, so share those stories that demonstrate your analytical abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Reed Talent Solutions
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common issues users face. Be ready to discuss troubleshooting steps for typical problems, as this will show your analytical skills and readiness for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to stay calm under pressure and resolve conflicts, as this role is all about helping users effectively.
✨Practice Your Communication Skills
Since you'll be the first point of contact, practice explaining technical concepts in simple terms. This will demonstrate your interpersonal skills and ensure you can communicate effectively with users who may not be tech-savvy.
✨Show Your Willingness to Learn
Express your commitment to continuous learning and personal development. Mention any relevant courses or certifications you've pursued, as this aligns with the company's values and shows you're proactive about your growth.