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- Tasks: Provide top-notch customer service via phone and email, solving problems on the spot.
- Company: Join Angard Staffing, supporting Royal Mail in a friendly and inclusive environment.
- Benefits: Earn £12.97 per hour with flexible hours and potential for contract extension.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and ability to handle complaints with resilience.
- Other info: Enjoy a supportive team culture in a dynamic work environment.
Overview
Customer Service Advisors wanted! Angard Staffing provides Customer Service Advisors to Royal Mail’s contact centres across the UK. We are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Milton Keynes.
Role: Customer Service Advisor
Location: Parcelforce Customer Experience, Magnitude 314, Magna Park, Milton Keynes, MK17 8EW
Start Dates: 06/10/2025 and 27/10/2025
Pay Rate: £12.97 per hour
Contract: Temporary (up to 12 weeks, with potential extension)
Hours: Around 37.5 hours per week, Mon-Fri between 08:00 and 18:00
Annual leave: Annual leave is not permitted during the first two weeks of training; minimal annual leave after this may be authorised if pre-booked but cannot be guaranteed.
Key Responsibilities
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Desirable Qualities
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution and accurate data input.
Required Skills/Experience
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritise and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive; self-motivated to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential; strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
Work Environment
- Inclusive and friendly atmosphere.
- Supportive team culture.
If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
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Customer Service Advisor - Milton Keyne employer: Reed Talent Solutions
Contact Detail:
Reed Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Milton Keyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Angard Staffing and Royal Mail. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling complaints and answering questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you’ve delivered excellent customer service or resolved difficult situations. This will demonstrate your resilience and problem-solving abilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - Milton Keyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in fast-paced environments and any specific skills that match the job description, like handling complaints or delivering excellent customer service.
Show Your Passion: Let your enthusiasm for customer service shine through! Use examples from your past experiences to demonstrate how you've gone above and beyond for customers. We love seeing candidates who genuinely care about providing great service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we want to see your personality, so don’t be afraid to let it show while keeping it professional!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Reed Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with handling complaints and providing first-time solutions, as these will likely be focal points during your discussion.
✨Showcase Your Resilience
Since resilience is a desirable quality for this role, prepare examples from your past experiences where you've successfully managed difficult situations or complaints. This will demonstrate your ability to handle pressure and maintain a positive attitude.
✨Practice Your Communication Skills
As excellent communication is crucial, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on your telephone manner and how you would respond to customer queries.
✨Highlight Your Flexibility
Be ready to discuss how you've adapted to changing demands in previous roles. Share specific instances where you’ve had to prioritise tasks or adjust your approach to meet customer needs, showcasing your adaptability and problem-solving skills.