At a Glance
- Tasks: Provide top-notch customer service via phone and email, solving problems on the spot.
- Company: Join Angard Staffing, the go-to provider for Royal Mail's customer service team.
- Benefits: Earn £12.97 per hour with flexible hours and a supportive work environment.
- Other info: Temporary role with potential for extension and great career development opportunities.
- Why this job: Make a real difference in customer experiences while working in a friendly team.
- Qualifications: Passion for customer service and ability to handle calls and complaints effectively.
Overview
Customer Service Advisors wanted!
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne.
Job Details
Role: Customer Service Advisor
Location: Royal Mail, Cortonwood Drive, Barnsley, S73 0UF
Start Date: 15/09/2025 & 22/09/2025 (other dates available throughout Oct & Nov - please enquire)
Pay Rate: £12.97 per hour
Contract: Temporary (up to 12 weeks, with potential extension)
Hours: Around 37.5 hours per week, Mon-Fri between 08:00am-18:30pm and Saturday between 08:00am-12:30pm - Saturday is a full requirement but you will get a day off in the week.
*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*
Key Responsibilities
- Provide first-time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Desirable Qualities
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution. Accurate and consistent data input.
Required Skills/Experience
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
Work Environment
- Inclusive and friendly atmosphere.
- Supportive team culture.
If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
Customer Service Advisor - Dearne in Barnsley employer: Reed Talent Solutions
Angard Staffing is an excellent employer, offering a supportive and inclusive work environment at the Royal Mail contact centre in Dearne. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within a friendly team culture. Enjoy competitive pay, flexible working hours, and the chance to make a meaningful impact in customer service while being part of a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Dearne in Barnsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Mail and Angard Staffing. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling difficult complaints and showcase your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered excellent customer service or resolved complaints effectively. This will demonstrate your passion for customer service and your ability to handle pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role. Plus, it’s super easy!
We think you need these skills to ace Customer Service Advisor - Dearne in Barnsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for customer service shine through in your written application. We love candidates who are genuinely excited about helping others, so share any experiences that demonstrate your passion!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reed Talent Solutions
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your resilience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be handling phone calls and emails, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a positive tone.
✨Show Your Passion for Customer Service
During the interview, let your enthusiasm shine through! Share why you love helping customers and how you go the extra mile to ensure they have a great experience. This will resonate well with the interviewers.
✨Prepare for Common Scenarios
Think about common customer service scenarios, like dealing with complaints or difficult customers. Prepare your responses to these situations, focusing on how you would resolve issues effectively while maintaining a friendly demeanour.
