At a Glance
- Tasks: Provide first-time solutions for customers via email and phone in a fast-paced environment.
- Company: Join Angard Staffing, the dedicated provider for Royal Mail's contact centres.
- Benefits: Earn £12.97 per hour with potential for contract extension and supportive team culture.
- Other info: Inclusive atmosphere with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic setting.
- Qualifications: Experience in customer service, strong communication skills, and ability to handle complaints.
Overview
Angard Staffing is the dedicated provider of Claims Handler’s to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
The aim of the role will be to provide first time solutions for customers via email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a fast paced contact centre and are comfortable using a multi-screen environment.
Job Details
- Role: Claims Handler
- Location: Plymouth, PL9 7HJ
- Start Dates: 12/01/2026 & 19/01/2026
- Pay Rate: £12.97 per hour
- Contract: Temporary (up to 12 weeks, with potential extension)
- Hours: Around 35 hours per week, between the hours of 8:00am – 18:00pm Monday – Friday
Note: Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed
Key Responsibilities
- Provide first-time solutions for customers via telephone and email.
- Handle emails and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
Desirable Qualities
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.
Required Skills/Experience
- Passion for delivering great customer experiences.
- Confidence in handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
Work Environment
- Inclusive and friendly atmosphere.
- Supportive team culture.
If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?
Claims Handler - Plymouth employer: Reed Talent Solutions
Angard Staffing is an excellent employer, offering a supportive and inclusive work environment in Plymouth, where employees can thrive in a fast-paced contact centre setting. With a strong focus on customer service, the company provides opportunities for personal growth and development, ensuring that team members are equipped to deliver exceptional service while enjoying a collaborative culture. Join us to be part of a dedicated team that values resilience and passion for customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Plymouth
✨Tip Number 1
Get to know the company! Research Angard Staffing and Royal Mail to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've handled complaints or resolved issues effectively. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for a fast-paced environment! Brush up on your typing speed and multitasking abilities, as you'll be working in a multi-screen setup. Show that you can handle pressure and still deliver quality service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more easily.
We think you need these skills to ace Claims Handler - Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Claims Handler, so don’t be shy about showcasing your relevant background!
Show Off Your Communication Skills:Since you'll be handling customer queries via email, it's crucial to demonstrate your written communication skills. Keep your language clear and professional, and make sure to proofread for any typos before hitting send!
Highlight Your Problem-Solving Abilities:We love creative problem solvers! In your application, share examples of how you've successfully resolved customer complaints in the past. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at Reed Talent Solutions
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences in fast-paced environments and be ready to share specific examples of how you've handled complaints or provided excellent service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what a Claims Handler does. Be prepared to discuss how your skills align with their needs, especially your ability to work under pressure and manage multiple tasks.
✨Practice Your Typing Skills
Since you'll be handling emails and data input, it’s a good idea to practice your typing speed and accuracy. You might even want to do a quick typing test before the interview to ensure you're confident in your abilities.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Share why you enjoy helping customers and how you can contribute to creating a positive experience for them at Royal Mail.
