Change Portfolio Officer

The role

The Change Portfolio Officer will play a key role in supporting the delivery and oversight of change portfolios within the Money and Pensions Service (MaPS), with a particular focus on AI use cases and digital transformation initiatives. This is a hands‑on role, responsible for maintaining accurate portfolio records, supporting governance and reporting, and ensuring effective communication across the organisation. The Portfolio Officer will use advanced project management tools (e.g., Jira, Monday.com) to track activities, report on benefits realisation and value, and help drive continuous improvement.

Key accountabilities

Portfolio & Project Management

• Maintain up-to-date records of portfolio activities using tools such as Jira or Monday.com.
• Support the tracking and reporting of benefits realisation and value delivered by portfolio initiatives.
• Assist in the preparation and delivery of regular portfolio reports for governance forums and senior stakeholders.
• Ensure all portfolio documentation is accurate, accessible, and aligned with MaPS standards.

Governance & Assurance

• Support the implementation and monitoring of governance procedures across the portfolio.
• Help coordinate risk and issue management, escalating concerns as appropriate.
• Facilitate the organisation and documentation of key governance meetings and decision points.

Stakeholder Engagement & Communication

• Work with project leads and stakeholders to ensure portfolio information is current and communicated effectively.
• Create and update key communication channels, including SharePoint pages and internal newsletters.
• Support the development of business cases and change documentation as required.

Continuous Improvement

• Identify opportunities to improve portfolio management processes and tools.
• Contribute to lessons learned and best practice sharing across the team.

Skills & experience

Essential:

• Experience supporting delivery projects, workstreams, or acting as a strand lead within a programme or project.
• Proficient in using project management tools (e.g., Jira, Monday.com, MS Project).
• Strong organisational and planning skills, with attention to detail.
• Experience in tracking and reporting on project benefits, risks, and issues.
• Ability to work effectively with a wide range of stakeholders, both internal and external.
• Good written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Proactive and solution‑focused approach.

Desirable:

• Experience supporting change or transformation projects, ideally in the public sector.
• Understanding of governance and reporting routes to support delivery.
• Familiarity with AI, digital transformation, or technology adoption projects.
• Exposure to benefits realisation and value tracking methodologies.
• Qualified in, or experience with, project management methodologies (e.g., PRINCE2, Agile).