Assistant Technical Specialist Focus on Pension Wise service

• Provide accurate pension and retirement information and guidance to members of the public through the provision of the telephony-based Pension Wise service.
• Respond proactively to customer demand, working to agreed service delivery standards.
• Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand.
• Contribute towards shared technical know-how in the office.
• Provide pension guidance on our national helpline and webchat channels.
• Contribute to the continuous improvement of our service through ad hoc project work.
• Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues.
• Attend meetings and workshops etc., within the scope of the role.

You will need to demonstrate the following skills and experience.

• You will have a good foundation knowledge of pensions’ law and practice across a broad range of pension arrangements and a sound understanding of wider retirement issues.
• This knowledge combined with your strong service ethos will show in your ability and eagerness to help members of the public by translating complex ideas and topics into clear English.
• Your commitment to on-going personal and professional development will encourage you to take on additional tasks and training that supports both the wider MaPS team and your performance in the role.
• APMI or CII qualifications or equivalent in related areas are desirable but not essential.

Our team of Pension Specialists provide the above services to the public between the times of 8.00am to 8.00pm Monday to Friday, and 9.00am to 1.00pm on Saturdays. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: –

• Caring We care about our colleagues and people whose lives we are here to transform.
• ConnectingWe will transform lives through our ability to make positive connections.
• TransformingWe are committed to transforming lives and make a positive societal impact.

About MaPSAt MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.Our inclusive working environmentBy fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains.
• Cycle to work Scheme.
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme.
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing .ukApplication ProcessStep 1: Submit Your ApplicationOpen: 28^th July | Deadline: 11^th AugustPlease submit an up-to-date CV highlighting your recent experience and how you meet the criteria for this role.Step 2: Pensions Technical TestBetween 28^th July – 13^th August If shortlisted, you’ll be invited to complete a multiple-choice test assessing your pensions knowledge.You’ll have 24 hours to complete the test once received.Step 3: Telephone InterviewBetween 29^th July – 13^th August Candidates who…