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- Tasks: Engage with customers, solve their problems, and enhance their experience.
- Company: Join Freebridge Community Housing, dedicated to providing quality homes.
- Benefits: Enjoy generous holiday leave, employee discounts, and health support.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid work model with a supportive and inclusive team culture.
The predicted salary is between 24800 - 33500 £ per year.
Are you ready to make a real difference in customers\’ lives? Join us as a Customer Experience Advisor at Freebridge Community Housing.
Join our dedicated team as a Customer Experience Advisor, where you will be the voice and face of our organisation, passionately delivering exceptional service to our customers. This role is crucial in acting as an ambassador, champion, and advocate for our customers, ensuring their needs are met with excellence and efficiency.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of Kings Lynn and West Norfolk\’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We\’ve had numerous achievements, including delivering our tenants\’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you\’ll be doing:
- Customer Interaction: Engage directly with customers, understanding their needs and delivering solutions that enhance their experience.
- Service Delivery: Ensure timely and compliant delivery of services, maintaining accuracy in data processing and record-keeping.
- Support and Referral: Manage applications for assistance schemes, conduct safeguarding reports, and administer crisis aid.
- Housing Advice and Administration: Provide housing options advice, conduct tenancy audits, and process applications related to tenancy changes.
- Feedback Management: Handle customer enquiries, triage complaints, and manage feedback mechanisms to improve services.
- Repair Diagnostics: Diagnose repair issues effectively, ensuring appropriate planning and scheduling of works in line with policy.
What we\’re looking for:
- Customer Focus: Committed to getting things right first time and delivering excellent customer service
- Communication: Excellent communicator with strong collaboration skills, able to inspire and build effective relationships
- Problem Solving: People-focused problem solver with a can-do attitude, able to identify root causes and develop solutions
- Teamwork: Confident working both independently and as part of a team, with sound decision-making in the best interests of customers
- Empathy: Empathetic and patient, with the ability to adapt communication style to suit different audiences
- Organisation: Highly organised and detail-oriented, while maintaining pace and efficiency
- Planning: Strong planning and organisational skills, able to manage competing priorities effectively
What\’s in it for you?
At Freebridge, we\’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend
- Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don\’t discriminate against employees or potential employees based on protected characteristics. We\’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.
Apply now to join our team and make a difference to lives across West and North Norfolk.
Job Types: Full-time, Permanent
Pay: £29,868.00 per year
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Gym membership
- Paid volunteer time
Work Location: Hybrid remote in King\’s Lynn PE30 1DZ
Reference ID: RPO03535
Customer Experience Advisor employer: Reed Talent Solutions RPO for Projects
Contact Detail:
Reed Talent Solutions RPO for Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Freebridge Community Housing's mission and values. Understanding what they stand for will help you connect your experiences to their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for a Customer Experience Advisor.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional service, which is exactly what Freebridge is looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a real difference in their lives, so share any relevant experiences that highlight your commitment to exceptional service.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. We love seeing candidates who align with our mission at Freebridge, so don’t hesitate to showcase how you embody our values like 'Think Customer' and 'Be the Change'.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, we’re looking for someone who can communicate well with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Freebridge!
How to prepare for a job interview at Reed Talent Solutions RPO for Projects
✨Know the Company Inside Out
Before your interview, take some time to research Freebridge Community Housing. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Focus
As a Customer Experience Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond to meet customer needs. Highlight your problem-solving skills and how you’ve handled challenging situations with empathy.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re engaged. This will reflect your ability to understand and respond to customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and teamwork abilities. Think of specific situations where you had to collaborate with others or make tough choices. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.