At a Glance
- Tasks: Investigate and resolve complex complaints in housing and public services.
- Company: Dynamic local authority with a focus on community improvement.
- Benefits: Competitive hourly rate, hybrid working, and potential for extension.
- Other info: Opportunity to work with senior stakeholders and develop your career.
- Why this job: Make a real difference by resolving important community issues.
- Qualifications: Experience in complaints handling and strong communication skills.
The predicted salary is between 49600 - 65100 € per year.
Hourly Rate: £23.81 PAYE OR £31.35 Umbrella
Location: Wembley, HA9 - Hybrid working (3 days onside)
Job Type: Temporary (until October 2026 with possible extension)
We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. This role requires managing stage 1 complaints and drafting responses on behalf of senior stakeholders, necessitating a blend of tact, diplomacy, and tenacity to ensure thorough investigations and resolutions.
Day-to-day of the role:
- Handle and investigate stage 1 complaints across various domains including housing, repairs, homelessness, and public realm.
- Draft and prepare response documents on behalf of Corporate Directors, ensuring accuracy and appropriateness of the content.
- Interact and communicate effectively with senior stakeholders to gather necessary information and feedback for complaint resolution.
- Follow through on investigations diligently, ensuring all aspects are thoroughly explored and resolved.
- Maintain high standards of documentation and record-keeping throughout the complaint handling process.
Required Skills & Qualifications:
- Proven experience within Local Authority & homelessness complaints handling.
- Experience managing stage 1 complaints and preparing executive-level correspondence.
- Strong ability to interact with and influence senior stakeholders.
- Excellent written and verbal communication skills, with a focus on tact and diplomacy.
- Demonstrable tenacity in following through on investigations to ensure resolution.
- Ability to work independently and as part of a team in a dynamic environment.
To apply for the Complaints Investigator position, please submit your CV and your relevant experience.
Complaints Investigator in Wembley employer: Reed Specialist Recruitment
Join a forward-thinking organisation in Wembley that values its employees and fosters a supportive work culture. As a Complaints Investigator, you will benefit from hybrid working arrangements, competitive pay, and opportunities for professional growth within a dynamic team dedicated to resolving complex issues in housing and public services. With a commitment to employee development and a focus on collaboration, this role offers a meaningful chance to make a real impact in the community.
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and complaints sector. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching common complaints scenarios in housing and public realm issues. We want you to be ready to showcase your experience and how you handle complex situations with tact and diplomacy.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with senior stakeholders, it’s crucial to articulate your thoughts clearly and confidently. Mock interviews with friends can help you nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Investigator in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling complex complaints, especially in housing and homelessness. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Investigator role. We love seeing your personality come through, so keep it professional but let your voice be heard.
Showcase Your Communication Skills:Since this role involves interacting with senior stakeholders, make sure your written application reflects your excellent communication skills. We’re looking for clarity and professionalism, so proofread your documents before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reed Specialist Recruitment
✨Know Your Complaints Inside Out
Before the interview, brush up on your knowledge of handling complex complaints, especially in housing and homelessness. Be ready to discuss specific cases you've managed, highlighting your approach and the outcomes.
✨Showcase Your Communication Skills
Since this role involves drafting responses for senior stakeholders, practice articulating your thoughts clearly. Prepare examples that demonstrate your ability to communicate effectively and diplomatically, both in writing and verbally.
✨Demonstrate Your Tenacity
Be prepared to share instances where you followed through on challenging investigations. Highlight how your persistence led to successful resolutions, showcasing your commitment to thoroughness and detail.
✨Engage with Stakeholder Scenarios
Think about potential scenarios involving senior stakeholders and how you would handle them. During the interview, engage with hypothetical situations to show your strategic thinking and ability to influence others effectively.
