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- Tasks: Lead the service and maintenance team to ensure top-notch customer service and resource management.
- Company: Join a dynamic company focused on delivering excellence in service and maintenance.
- Benefits: Enjoy a competitive salary of up to £32,000 and opportunities for professional growth.
- Why this job: Be a key player in improving performance and inspiring a team to achieve greatness.
- Qualifications: Must have leadership experience in service and maintenance, with strong organizational skills.
- Other info: Apply now with your CV and cover letter to take the next step in your career!
Service and Maintenance Team Leader Location: Stevenage Job Type: Full-time Salary: Up to £32,000We are seeking a Service and Maintenance Team Leader to oversee our service and maintenance department. This role is crucial for ensuring efficient delivery and deployment of resources, aiming for excellence in customer service and meeting both client and business needs. This role is ideal for someone who is driven to deliver the best possible service and is constantly seeking ways to improve performance. If you are ready to lead and inspire a team to achieve excellence, we would love to hear from you! Day-to-day of the role: Identify areas within the service department that require additional focus or resources and allocate personnel accordingly. Allocate engineers based on their skills and geographical area to maximise efficiency and meet contracted terms. Monitor engineer job attendance and manage gaps in engineers' diaries to ensure optimal productivity. Ensure that all service calls are allocated to engineers on the same day the job is raised. Use platforms like JobLogic diary and email to communicate job details effectively. Manage and update client portal systems and ensure efficient allocation of preventive maintenance jobs. Oversee the completion of jobs, ensuring they are ready to invoice by the next working day. Renew and manage contracts on the system, ensuring accuracy in contract pricing and invoicing. Required Skills & Qualifications: Proven experience in a leadership role within a service and maintenance environment. Strong organisational and resource allocation skills, with the ability to manage multiple tasks efficiently. Excellent communication skills, capable of handling both client and internal communications effectively. Proficiency in using job management software and tools, such as JobLogic. Ability to respond swiftly to KPIs and manage departmental targets effectively. How to apply: To apply for the Service and Maintenance Team Leader position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role
Service and Maintenance Team Leader employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Maintenance Team Leader
✨Tip Number 1
Familiarize yourself with JobLogic and other job management software. Being proficient in these tools will not only help you in the role but also show us that you're ready to hit the ground running.
✨Tip Number 2
Highlight your leadership experience in service and maintenance environments during the interview. Be prepared to discuss specific examples of how you've successfully managed teams and improved performance.
✨Tip Number 3
Demonstrate your strong organizational skills by preparing a plan on how you would allocate resources effectively. This will showcase your proactive approach and ability to manage multiple tasks efficiently.
✨Tip Number 4
Prepare to discuss how you handle client communications and internal team dynamics. Effective communication is key in this role, so share examples of how you've successfully navigated challenging situations.
We think you need these skills to ace Service and Maintenance Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in service and maintenance. Focus on specific achievements that demonstrate your ability to manage resources effectively and improve performance.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about this role and how your skills align with the job requirements. Mention your experience with job management software like JobLogic and your approach to enhancing customer service.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application of how you've successfully managed client and internal communications in previous roles.
Highlight Organisational Skills: Demonstrate your strong organisational abilities by discussing how you've managed multiple tasks or projects simultaneously. Use specific examples to illustrate your resource allocation skills.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in service and maintenance environments. Highlight specific examples where you successfully managed a team, allocated resources effectively, and improved performance.
✨Demonstrate Strong Organizational Skills
Talk about your ability to manage multiple tasks and prioritize effectively. Provide examples of how you've handled scheduling and resource allocation in past roles to ensure optimal productivity.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss how you handle both client and internal communications, especially in challenging situations.
✨Familiarize Yourself with Job Management Software
Make sure you understand how job management tools like JobLogic work. If possible, mention any experience you have with similar software and how it has helped you in managing service calls and engineer allocations.
