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- Tasks: Be the friendly face of our organisation, welcoming visitors and managing enquiries.
- Company: Join a reputable organisation in Newry with a strong community focus.
- Benefits: Earn £12.75 per hour with full-time hours and potential weekend shifts.
- Why this job: Make a difference by providing excellent service and support to clients.
- Qualifications: 5 GCSEs including Maths and English; experience in customer service is a plus.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 25000 - 35000 £ per year.
A reputable and leading organisation based in Newry, are currently seeking a Front of House Advisor to join their team. This is a full-time, ongoing temporary position. Working hours: Monday to Friday 7.30am-8pm (37.5 hours per week for full time, shift pattern) may include the occasional weekend shift. With an hourly rate of £12.75.
Job role: As Front of House Advisor, you will be the first point of contact for visitors and clients across the company locations. Acting as the face of the organisation and responsible for the efficient management of all front of house services.
Essential Criteria:
- Proven experience of working and assisting with members of the public at the front desk
- 5 GCSE grades A-C including Maths and English or Equivalent
- Demonstrable experience of the use of full MS Suite including Word and Excel
- Understanding of the General Data Protection Regulation (GDPR) and the importance of confidentiality
- Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels
- Ability to manage and prioritise workload
- Ability to work on your own initiative as well as part of a team
- Good attention to detail with an eye for accuracy when dealing with confidential documentation
Main Duties and Responsibilities:
- Meet and greet members of the public and visitors to the facilities in a professional and courteous manner.
- Deal with all general enquiries and ensure follow up, as required.
- Record demographics and examinations in the Company's electronic record system.
- Process finances from patients to consultants via the recording systems.
- Undertake general clerical tasks.
- Undertake filing of notes, letters, test results and other correspondence, as appropriate.
- Open and distribute post.
- Assist in the opening / closing and securing of the building, as appropriate.
- Ensure the efficient running of the business by undertaking any other duties.
- Efficient, effective, and focused response to all enquiries via telephone and email.
- Following up on enquiries by phone and email.
- Proactively follow the Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
- Process and book all referrals within appropriate time frame.
Receptionist in Newry employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newry
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to smile and greet everyone warmly. We want you to show off your personality and professionalism right from the start!
✨Tip Number 2
Prepare for common questions about your experience in front of house roles. Think about specific examples where you've excelled in customer service or handled tricky situations. We love hearing real stories!
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and the company. We suggest asking about team dynamics or how they handle busy periods at the front desk.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. We believe this small gesture can really set you apart from other candidates!
We think you need these skills to ace Receptionist in Newry
Some tips for your application 🫡
Show Off Your Front of House Experience: Make sure to highlight any previous experience you have in front desk roles or customer service. We want to see how you've interacted with the public and managed enquiries, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description, like 'excellent communication skills' and 'attention to detail', to show us you’re the perfect fit for our team.
Keep It Professional Yet Friendly: As the first point of contact, your written application should reflect the professional yet approachable vibe we’re after. Use a friendly tone while maintaining professionalism to give us a taste of how you’d interact with visitors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Reed Specialist Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Advisor role. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities listed. This will help you articulate your fit for the position.
✨Practice Your Communication Skills
As a Front of House Advisor, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with speaking to stakeholders at all levels.
✨Showcase Your Attention to Detail
Since the role involves handling confidential documentation, be prepared to discuss how you ensure accuracy in your work. Bring examples from past experiences where your attention to detail made a difference, whether it was in managing records or processing finances.
✨Demonstrate Your Initiative
Employers love candidates who can take the initiative. Think of instances where you went above and beyond in your previous roles, especially in front desk or customer service positions. Be ready to share these stories to show that you can manage and prioritise your workload effectively.