At a Glance
- Tasks: Provide first and second-line IT support, resolving hardware and software issues.
- Company: Join a dynamic manufacturing organisation with a supportive IT team.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Opportunity for travel and continuous learning in the latest technologies.
- Why this job: Kickstart your IT career while making a real difference in a growing company.
- Qualifications: Experience in IT support and networking is essential.
The predicted salary is between 28000 - 42000 € per year.
IT Support Engineer - Portadown - c£35,000 per annum - Permanent
REED Technology are delighted to partner with a fantastic manufacturing organization, who due to continued growth and expansion they are seeking an IT Support Engineer to join their team.
Role Purpose
To provide first and second-line technical support to our users of computer systems and networks, resolving hardware, software, and network issues. Based in Portadown and with occasional travel to other group sites, you will be a vital part of our IT team, ensuring the smooth operation of our systems and helping users resolve technical issues efficiently. This role offers an excellent opportunity to develop your IT career in a supportive and dynamic manufacturing environment.
Main Duties and Responsibilities
- Provide first and second-line technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and resolve technical problems with desktops, laptops, mobile devices, printers, and other IT equipment.
- Install, configure, and maintain computer hardware, operating systems (Windows, macOS), and software applications (e.g., Microsoft 365 suite).
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
- Manage user accounts, permissions, and password resets.
- Log, track, and manage support tickets using our IT service management system,
- Escalate complex or unresolved issues to senior IT staff or third-party vendors when necessary.
- Assist with the deployment of new hardware and software.
- Contribute to maintaining and updating IT documentation and knowledge bases.
- Educate users on best practices and basic troubleshooting techniques.
- Perform routine system checks and maintenance to ensure optimal performance.
- Participate in new systems implementation.
- Work in conjunction with the IT Development team to ensure a high standard of support is available to the company and that day to day operations are not interrupted.
- Continually review work practices and methods to achieve KPI\'s.
- Keep up to date with the latest technologies and security practices.
- Undertake any training as directed.
- Take direction from your Manager/Director in terms of additional tasks required to be completed.
- Travel to other sites as required
Essential Criteria
- Previously experience within IT Support
- 1st and 2nd line support experience
- Experience with networking
- Full clean driving licence and access to a car
If you meet the above criteria and would like to know more about this role then please contact Niall Lennon for a confidential discussion.
Skills:
2nd line support
desktop support
technical support
IT Support Engineer in Craigavon employer: Reed Specialist Recruitment
Join a thriving manufacturing organisation in Portadown as an IT Support Engineer, where you will be part of a supportive and dynamic team dedicated to fostering your professional growth. With a competitive salary and opportunities for career advancement, this role not only allows you to enhance your technical skills but also offers a collaborative work culture that values innovation and continuous improvement. Enjoy the unique advantage of working in a company that prioritises employee development while ensuring the smooth operation of essential IT systems.
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Craigavon
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common IT support scenarios and questions. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly and show their enthusiasm for the role.
We think you need these skills to ace IT Support Engineer in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially 1st and 2nd line support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Showcase Your Technical Skills:In your application, mention specific technologies and tools you’ve worked with, like Windows, macOS, or Microsoft 365. We’re keen to know how you’ve tackled technical issues in the past, so give us some juicy examples!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reed Specialist Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss your experience with troubleshooting issues and how you've resolved them in the past. This will show that you're not just familiar with the tools but can also think critically under pressure.
✨Practice Common Scenarios
Prepare for common IT support scenarios you might face in the role. Think about how you would handle a user struggling with a network connectivity issue or a malfunctioning printer. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to explain complex tech issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to share examples of how you've educated users on best practices in the past.
✨Be Ready to Discuss Teamwork
This role involves working closely with other IT team members and departments. Be prepared to talk about your experience collaborating with others, how you handle feedback, and any instances where you've contributed to a team project. Highlighting your teamwork skills can set you apart from other candidates.
