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- Tasks: Manage leasehold tenures and coordinate housing services in Slough.
- Company: Join a leading housing provider dedicated to excellent community services.
- Benefits: Enjoy a competitive hourly rate of £29.29 and ongoing contract opportunities.
- Why this job: Make a real impact in the community while enhancing your customer service skills.
- Qualifications: Experience in managing leasehold tenures and strong communication skills are essential.
- Other info: A full UK driving licence and own vehicle are required for this role.
We are seeking a Housing Officer with experience in managing leasehold tenures. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Slough. This customer-facing position requires effective relationship management skills to enhance our client's reputation with local authority partners and other external agencies.
Day-to-day of the role:
- Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
- Manage complaints effectively, using strong customer service and communication skills.
- Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
- Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
- Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.
Required Skills & Qualifications:
- Well-developed communication skills, both written and verbal.
- Experience managing Leasehold & shared ownership tenures is essential.
- Ability to build and sustain working relationships with colleagues and key stakeholders.
- Proven record of delivering excellent customer-focused services.
- Strong planning, organising, and prioritisation skills.
- Full UK Driving licence and own vehicle required.
Housing Officer employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing landscape in Slough. Understanding the specific challenges and opportunities within the area will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with leasehold tenures. Attend local housing events or join relevant online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed complaints or complex tenancy issues. Having specific examples ready will showcase your problem-solving skills and customer service experience, which are crucial for this role.
✨Tip Number 4
Research the key stakeholders and local authority partners you'll be working with. Understanding their roles and how they interact with housing services can help you articulate how you would build and maintain these relationships effectively.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing leasehold tenures. Include specific examples of how you've successfully handled tenancy issues and built relationships with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service skills and your ability to manage complaints effectively. Mention your experience with tenant and resident associations to demonstrate your suitability for the role.
Showcase Relevant Skills: Clearly outline your well-developed communication skills and your proven record of delivering excellent customer-focused services. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Experience with Leasehold Tenures
Make sure to highlight your previous experience managing leasehold and shared ownership tenures. Be prepared to discuss specific challenges you've faced and how you successfully navigated them.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Use examples from past roles where your communication skills made a positive impact on customer service or stakeholder relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complex tenancy issues. Think of scenarios where you've effectively managed complaints or coordinated services, and be ready to share those experiences.
✨Research Local Housing Issues
Familiarise yourself with the current housing landscape in Slough. Understanding local authority partnerships and community needs will show your commitment and readiness to enhance the organisation's reputation in the area.
