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- Tasks: Manage a portfolio of 120 properties, handling tenancy and housing management tasks.
- Company: Join a reputable housing association in Bournemouth focused on community support.
- Benefits: Earn £22 per hour with flexible working options and valuable experience.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing, knowledge of tenancy laws, and proficiency in Microsoft Office required.
- Other info: This is a temporary role with potential for extension based on performance.
Location: Bournemouth BH8
Job Type: Temporary - 1 month rolling contract
£22 per hour PAYE
We are seeking a dedicated Housing Officer to join a housing association based within Bournemouth to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour.
Day-to-Day Responsibilities:
- Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests.
- Assist tenants with support needs to sustain and benefit from their tenancy.
- Manage the pre-void and lettings process, achieving void turnaround targets for repair works.
- Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy.
- Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings.
- Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears.
- Assist in legal actions to enforce tenancy conditions when necessary.
- Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions.
- Carry out Tenancy Audits to maintain up-to-date information about customers and support needs.
- Promote tenant and resident engagement in service delivery and decision-making.
- Handle complaints effectively through to completion in line with procedures.
Required Skills & Qualifications:
- Prior experience within a housing officer role within a social housing / housing Association.
- Knowledge of the legal and regulatory framework of social housing and property/tenancy management.
- Proficiency in Microsoft Office and a Housing Management system.
- Ability to work collaboratively and develop good working relationships.
- Valid driving licence and use of own car for property visits.
To apply for the Housing Officer position, please submit your CV or reach out to me at.
Housing Officer employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing regulations and policies in Bournemouth. Understanding the specific legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can be beneficial during your discussions with us.
✨Tip Number 3
Prepare to discuss your experience with tenancy management and how you've handled difficult situations in the past. Real-life examples will showcase your problem-solving skills and ability to manage tenant relationships effectively.
✨Tip Number 4
Highlight your proficiency in Microsoft Office and any housing management systems you’ve used. Being tech-savvy is crucial for this role, so be ready to discuss how you've utilised these tools in your previous positions.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, particularly any roles within social housing or housing associations. Emphasise your knowledge of tenancy management and legal frameworks.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your experience with managing rent payments, handling complaints, and conducting estate inspections to demonstrate your suitability for the role.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any housing management systems you have used. Highlight your ability to work collaboratively and build relationships, as these are key skills for a Housing Officer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that involves compliance and legal requirements.
How to prepare for a job interview at Reed Specialist Recruitment
✨Know Your Housing Legislation
Familiarise yourself with the legal and regulatory framework of social housing. Be prepared to discuss relevant laws and how they apply to tenancy management, as this will demonstrate your expertise and understanding of the role.
✨Showcase Your Experience
Highlight your previous experience in a housing officer role, particularly within a social housing or housing association context. Use specific examples to illustrate how you've successfully managed tenancies, handled complaints, or dealt with arrears.
✨Demonstrate Empathy and Support Skills
As a Housing Officer, you'll be assisting tenants with support needs. Be ready to share examples of how you've provided advice and support to individuals in challenging situations, showcasing your ability to engage and communicate effectively.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the organisation's approach to tenant engagement and how they handle anti-social behaviour. This shows your interest in the role and helps you assess if the company aligns with your values.
