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- Tasks: Be the first point of contact for emergency calls, ensuring safety and well-being.
- Company: A supportive business offering rewarding services and top-tier products.
- Benefits: Competitive salary, fully remote work, and flexible shifts.
- Other info: Join a collaborative team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while providing exceptional customer service.
- Qualifications: Experience in call centres and strong communication skills required.
The predicted salary is between 20483 - 20483 £ per year.
Fully remote call centre agent Job Type: Full-time permanent Location: UK (Remote) Salary: £20,483.84 Hours: 32 hours per week Shifts: earlies and late shifts availableReed Birmingham have been retained be a superb business to recruit for 20+ Call Centre Advisor to work fully remote! This business is brilliant and offers a truly special and rewarding service with top of the industry products. In this role you will act as the first point of contact for emergency alarm calls, supporting sheltered housing residents and those living independently. You could save lives in this role! This client requires high quality candidate who are used to a high volume of varied calls each day and can ask the right questions to collect all the information required to help the caller. You could be dealing with customers, care home managers, care staff, emergency services. So if you have a genuine desire to help the community, providing top-tier customer service with empathy and professionalism then this is the role for you. Day-to-day of the role: Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response. Support sheltered housing residents and those living independently, ensuring their safety and well-being. Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone. Manage difficult conversations with empathy and control, turning challenging calls into positive experiences. Maintain confidentiality and professionalism in every interaction. Work closely with a supportive team, fostering a collaborative and positive working environment.Required Skills & Qualifications: Experience working in a call centre role handling a high number of incoming calls Relevant experience includes the likes of Local Authorities, Emergency Services, retail call centres or British Telecom control centres is highly desirable Must be able to follow process which can be lengthy at times A solid general education is required. Proficiency in Microsoft Office (Word, Excel, Outlook). Strong attention to detail and accurate data entry skills. Excellent communication skills, both spoken and written. Ability to remain calm, patient, and tactful under pressure. Organised, reliable, and detail-oriented. A proactive problem-solver who uses initiative.Shift Information: Early and late shifts available as separate roles. Weekends are required fortnightly & some bank holidays (hours back in lieu)To apply to work for this brilliant company then please apply today
Fully Remote Call Centre Advisor employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fully Remote Call Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and the services they provide. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on staying calm and professional, even when faced with tricky questions or situations.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've helped customers in the past. Highlight your ability to listen and respond to their needs, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fully Remote Call Centre Advisor
Some tips for your application 🫡
Show Your Passion for Helping Others: In your application, let us know why you’re excited about supporting sheltered housing residents and those living independently. Share any relevant experiences that highlight your genuine desire to help the community.
Highlight Your Call Centre Experience: Make sure to detail your previous call centre roles, especially if you've handled high volumes of calls. We want to see how your experience aligns with the fast-paced environment we thrive in.
Demonstrate Your Communication Skills: Since this role involves a lot of phone interaction, showcase your excellent communication skills in your written application. Use clear and concise language to reflect how you would communicate with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reed Specialist Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre Advisor. Familiarise yourself with the types of calls you might handle and the importance of empathy in emergency situations. This will help you demonstrate your genuine desire to help the community.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. You could even practice with a friend by simulating call scenarios to improve your response time and ability to ask the right questions.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed difficult conversations or resolved issues in a previous role. Highlighting your proactive problem-solving abilities will show that you're ready to handle the high volume of varied calls this job entails.
✨Emphasise Team Collaboration
Since this role involves working closely with a supportive team, be sure to mention your experience in collaborative environments. Share examples of how you've contributed to a positive team dynamic, as this will resonate well with the company's values.