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- Tasks: Be the friendly face of our estate, managing customer interactions and ensuring a welcoming environment.
- Company: Join a large housing association dedicated to high-quality estate management and customer service.
- Benefits: Enjoy a competitive hourly rate and the chance to make a real impact in your community.
- Why this job: This role offers hands-on experience, teamwork, and the opportunity to enhance local living standards.
- Qualifications: Previous experience in estate management or concierge roles is essential, along with strong communication skills.
- Other info: A basic DBS check is required for this position.
We are seeking an Estate Management Officer to join a large housing association to provide a high-quality estate management service, ensuring outstanding customer service and delivery across various tenures including leaseholder, shared owners, and tenants. The successful candidate will be the accountable officer onsite, providing an efficient, coordinated, customer-focused service that meets local needs and delivers high standards.
Day-to-Day Responsibilities:
- Serve as the first point of contact in a friendly and professional manner for customers, contractors, and visitors across the site.
- Welcome new customers and introduce them to the services and facilities of the scheme.
- Manage logistics for new customer move-ins, including parking provision and use of lifts.
- Develop and maintain local relationships with customers, internal teams, contractors, key local stakeholders, and other stakeholders relating to local issues.
- Lead the management of the local environment, working with customers, contractors, and stakeholders to ensure that the environment meets service standards and customer expectations.
- Report communal repairs, follow up, and monitor until completion.
- Conduct daily walkabouts of all external areas and internal blocks across the Hertfordshire sites, ensuring that health and safety issues are reported and resolved promptly.
- Liaise with local cleaning and gardening teams on-site to ensure that any issues are addressed and resolved.
- Provide assistance to customers with parking issues and liaise with the parking contractor.
- Perform weekly and/or monthly non-technical checks as required for blocks.
- Undertake practical tasks such as placing rubbish in the correct bins, minor litter picking, stickering obstructions in communal areas, putting up communal posters, and upkeep of notice boards.
- Download CCTV images as required and secure access to communal cupboards and roof spaces.
Required Skills & Qualifications:
- Strong background within an Estate management officer / concierge role within a housing / local authority environment.
- Well-developed communication skills both written and verbal, with the ability to explain information to a variety of audiences.
- Ability to build and sustain working relationships with colleagues and key stakeholders.
- Collaborative approach to partnership working.
- Good IT skills and a working knowledge of health and safety in the built environment.
- Good planning, organizing, and prioritization skills.
- Basic DBS check required.
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Management Officer
✨Tip Number 1
Familiarise yourself with the local area of Welwyn Garden City. Understanding the community and its needs will help you connect better with customers and stakeholders, showcasing your commitment to providing a high-quality estate management service.
✨Tip Number 2
Brush up on your communication skills. As the first point of contact, being able to convey information clearly and professionally is crucial. Practise explaining complex information in simple terms to ensure you can engage effectively with a diverse audience.
✨Tip Number 3
Network with professionals in the housing and estate management sector. Attend local events or join online forums to build relationships with potential colleagues and stakeholders, which could give you an edge in understanding the role and its expectations.
✨Tip Number 4
Gain practical experience in customer service roles, especially in environments similar to housing associations. This will not only enhance your CV but also prepare you for the day-to-day responsibilities of managing customer interactions and resolving issues efficiently.
We think you need these skills to ace Estate Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate management or similar roles. Emphasise your communication skills and ability to build relationships, as these are crucial for the Estate Management Officer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality customer service. Mention specific examples from your past experiences that demonstrate your ability to manage logistics and work collaboratively with stakeholders.
Highlight Relevant Skills: In your application, clearly outline your IT skills and knowledge of health and safety regulations. These are important for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Customer Service Skills
As an Estate Management Officer, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to communicate effectively and maintain a friendly demeanour.
✨Demonstrate Your Knowledge of Estate Management
Familiarise yourself with the key responsibilities of the role, such as managing logistics for new customer move-ins and conducting daily walkabouts. Be ready to discuss how your background in estate management or a similar role has equipped you with the skills needed to excel in this position.
✨Emphasise Your Relationship-Building Skills
The role requires collaboration with various stakeholders, including contractors and local teams. Prepare examples of how you've successfully built and maintained relationships in past roles, showcasing your collaborative approach and ability to work well with others.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be ready to discuss how you've ensured compliance in previous positions and how you would approach health and safety issues in the estate management context.
