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- Tasks: Support customers with queries and ensure they maximize their SaaS subscriptions.
- Company: Join a friendly and ambitious team focused on customer success.
- Benefits: Enjoy a competitive salary, remote work options, and great corporate perks.
- Why this job: Be the first point of contact for clients and make a real impact on their experience.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: Work 3 days remotely and 2 days in the office for a balanced lifestyle.
The predicted salary is between 28800 - 42000 £ per year.
Customer Success Executive Leatherhead/Home Based (3 days remote with 2 in the office) Competitive Salary and benefits Customer Success Executive An exciting opportunity for a Customer Success Executive to join our client\’s friendly, ambitious, and growing team. The successful candidate will ensure all clients get the most out of their subscriptions to our SaaS services. Acting as the first point of contact for our customers, you will support queries through our service desk and telephone line, update and maintain CRM systems (Freshdesk and Hubspot), and handle the on-boarding and training of new customers. You will also facilitate customer enquiries and some account management, working closely with the wider Commercial Team (Sales & Marketing). Your responsibilities will include: Providing excellent customer service, building, and maintaining customer relationships. Actioning and monitoring service desk customer queries (calls and emails). Operating in a team environment. Supporting the sales team in developing account intelligence and pro-actively sharing information. Identifying opportunities/leads to pass to the sales team. Assisting in reporting on sales efforts, including sales pipeline activity and new prospects. On-boarding new customers and training them on new services. Creating and maintaining …
Customer Success Executive employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with our SaaS services and the specific features that customers often inquire about. This knowledge will help you confidently address customer queries and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or account management roles. Be prepared to share specific examples of how you've successfully built and maintained customer relationships in the past.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with the sales and marketing teams, emphasize your ability to communicate effectively and share valuable insights that can drive customer success.
✨Tip Number 4
Prepare to discuss how you would approach onboarding new customers and training them on our services. Think about strategies you could implement to ensure a smooth transition and high customer satisfaction.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or account management. Provide specific examples of how you've successfully supported customers or improved their experience with a product or service.
Showcase Your Communication Skills: Since the role involves acting as the first point of contact for customers, make sure to demonstrate your strong communication skills. Use clear and concise language in your application and provide examples of how you've effectively communicated with clients in the past.
Express Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and values in your application. Mention why you want to work specifically for them and how you can contribute to their success as a Customer Success Executive.
How to prepare for a job interview at Reed Specialist Recruitment
✨Show Your Customer Service Skills
Since the role focuses on customer success, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to build and maintain relationships with clients.
✨Familiarize Yourself with CRM Tools
The job mentions using Freshdesk and Hubspot. If you have experience with these tools, discuss it during the interview. If not, do some research on them and be ready to talk about how you would adapt to using new software.
✨Demonstrate Team Collaboration
This position requires working closely with the sales and marketing teams. Be ready to discuss how you've successfully collaborated with other departments in previous roles and how you can contribute to a team environment.
✨Prepare for Onboarding Scenarios
Since you'll be responsible for onboarding new customers, think about how you would approach this task. Prepare to discuss any relevant experiences you have in training or onboarding others, and how you would ensure a smooth transition for new clients.
