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- Tasks: Support the Customer Service Team with admin tasks and customer support.
- Company: Join a leading Manufacturer based in Belfast, known for its commitment to quality.
- Benefits: Enjoy a full-time, permanent position with competitive salary and supportive work environment.
- Why this job: Great opportunity to develop skills in a dynamic team while making a real impact.
- Qualifications: Must have 5 GCSEs at Grade C or above, including English and Maths.
- Other info: Work hours are Mon-Thurs 9am-5:30pm and Fri 9am-3pm.
The predicted salary is between 24000 - 26000 £ per year.
Customer Service Administrator My client is a leading Manufacturer based in Belfast, who are currently seeking an experienced Customer Service Administrator to provide full support to the Customer Service Team. This is a Full-Time, Permanent Position. Working hours: Mon to Thurs 9am-5.30pm and Fri 9am-3pm Salary – £24,000 to £26,000 dependant on experience. Job Purpose: You will be responsible for supporting the Customer Service Team with their daily activity by administrating and managing internal issues and customer support, as well as providing administrative support to the production planning process and the Commercial Team. Essential Criteria: Previous experience in a customer focused environment. Have 5 GCSEs (or equivalent) at Grade C or above including English Language and Mathematics Good computer literacy across a range of packages. Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels. Ability to work on your own initiative as well as part of a team. Ability to manage and prioritise a busy workload. Main Duties and Responsibilities: Administration of key company accounts for customers. Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources. Provide internal support for Commercial Team. Co-ordinate the reduction of finished goods holding. Maintain and update customer records. Deal efficiently with customer complaints. Interface with Production, Scheduling and Quality teams to monitor customer orders. Collating and generating internal production requirements. Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties. Collate weekly reports using excel to support business requirements. To adhere to the Health and Safety policy. Assist in the administration of the Deliveries Tracker. Assist in the administration of customer satisfaction measurement. Attend customer off-site visits when necessary. Liaise with multiple supply chain stakeholders. Skills: customer service administrator customer service administrator
Customer Service Administrator employer: Reed Specialist Recruitment
Contact Detail:
Reed Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the specific software and tools commonly used in customer service administration. Being proficient in these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing customer complaints effectively. Prepare examples of how you've resolved issues in the past, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of instances where you've successfully collaborated with others or taken initiative on your own.
✨Tip Number 4
Prepare to discuss your organizational skills and how you prioritize tasks. Be ready to share strategies you use to manage a busy workload effectively.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer-focused environments. Emphasize your communication skills and any relevant administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage a busy workload and provide examples of how you've successfully supported teams in the past.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and proficiency with software packages, as well as your ability to communicate effectively with stakeholders at all levels.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Reed Specialist Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-focused roles. Be prepared to discuss specific examples of how you've handled customer inquiries or complaints effectively.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain how you would communicate with different stakeholders, so think about your approach beforehand.
✨Familiarize Yourself with Relevant Software
Brush up on your computer literacy, especially with software commonly used in customer service and administration. If you have experience with Excel, be ready to discuss how you've used it to generate reports or manage data.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritize tasks and manage a busy workload. Think of scenarios where you successfully balanced multiple responsibilities and be ready to share those experiences.
