Customer insight administrator

Customer insight administrator \\n\\nLocation: Waterfront House NG9\\nJob Type: Temporary (up to 6 months)\\nSalary: £13.32 PAYE or £17.69 Umbrella per hourWe are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.\\n\\nDay-to-day of the role:\\n\\nAct as the first point of contact for collecting customer feedback in real-time situations.\\nBuild trust and showcase an empathetic approach during interactions.\\nCapture customer comments and take ownership of enquiries that require further action.\\nPrioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.\\nProvide efficient, courteous service to both internal and external customers.\\nWork collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.\\nSupport the delivery of all administrative tasks within the Customer Insight Team.Required Skills & Qualifications:\\n\\nAbility to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.\\nBackground within a housing or local authority environment\\nExcellent customer support skills and ability to handle challenging situations effectively.\\nStrong interpersonal skills to quickly establish credibility and build relationships.\\nExcellent communication skills with the ability to adjust delivery style to the audience.\\nAbility to prioritise tasks effectively amidst changing demands.\\nGood level of computer literacy, including proficiency in office applications and web-based browsers.\\nExceptional record-keeping skills and strong attention to detail.To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached