The purpose of this role is to successfully pre-screen and dealing with customer queries on the phone and via email. We work with some high profile clients and candidates and therefore service excellence is paramount. Day to day the role includes (but is not limited to):
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Complete and review industry specific checks i.e. credit checks, qualification verifications, identity checks
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Ensure documentation is present and correct to pass all quality checks
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Respond to queries from Hiring Managers and Candidates about the pre-employment vetting process
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Contact Candidates via phone and email to investigation information that is highlighted throughout the pre-employment vetting process
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Dealing with customer complaints/questions/issues on the phone and via email
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Provide solutions to any queries that arise
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Escalate queries where necessary
This role will require someone working with both our clients and candidates to ensure that all relevant pre-screening checks are completed. Therefore, strong customer service skills are required, along with a candidate who is confident and enjoys working on the phone. We require someone who enjoys working on the phone and solving issues.
Why join REED?
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Paid sabbaticals for continuous service
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Health Cash Plan helps Co-Members pay for everyday healthcare appointments
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Personal Development Fund to put towards a course of your choice
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25 days annual leave plus bank holidays and the opportunity to buy 5 additional days per year
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Progression – all of the current Screening Team Leaders started as Screening Executives
The assessment process for this role includes a telephone interview and face-to-face interviews.
Please note that all successful applicants will be expected to be in the office Monday – Friday for the first 3 weeks for training!
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
