Operations Executive

Operations Executive

Potters Bar Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the go-to person for customer interactions and support logistics daily.
  • Company: Join a customer-first company known for its ethical standards and commitment to quality.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Make a real impact by enhancing customer satisfaction and driving business success.
  • Qualifications: Experience in operations is a plus; strong communication skills are essential.
  • Other info: Ideal for those who thrive in fast-paced, team-oriented settings.

The predicted salary is between 28800 - 43200 £ per year.

The successful candidate will be a key player in maintaining the company reputation as a customer-first business operating at the highest ethical standards.

Day to Day of the role:

  • Support the Head of Logistics to ensure jobs are allocated efficiently and effectively.

  • Manage customer interactions, enquiries, and bookings while upholding the company’s values.

  • Proactively support the Sales function by taking bookings and driving revenue.

  • Resolve customer queries and complaints promptly.

  • Assist Partners with job-related issues.

  • Contribute to Quality Assurance Processes to monitor business performance and standards.

  • Participate in Business Reporting and Compliance processes.

  • Document and implement new processes as needed.

Key Daily Activities:

  • Manage client communications across various channels, including web chat, email, and phone.

  • Process bookings, job amendments, and cancellations in alignment with business terms and conditions.

  • Monitor fleet capacity and ensure all time slots are met, communicating any changes to customers.

  • Cleanse jobs and ensure they are accurately described before assignment.

  • Support Collection Partners with job-related issues and ensure compliance documentation is received.

  • Log and manage customer complaints, gather feedback, and maintain high customer satisfaction.

  • Monitor and respond to online reviews and support carrier performance review processes.

  • Review completed jobs and support internal quality assurance processes.

  • Identify and resolve operational process gaps and keep the operations manual up to date.

This role requires a strong work ethic, adaptability, attention to detail, and the ability to work within a team., * Experience in an operations role is desirable.

  • Strong interpersonal skills and the ability to multitask.

  • Degree in a business-related subject is desirable.

  • Proficiency in MS Office suite.

Operations Executive employer: Reed Specialist Recruitment Ltd

As an Operations Executive at our company, you will thrive in a dynamic work environment that prioritizes customer satisfaction and ethical standards. We offer a supportive culture that encourages professional growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact. Located in a vibrant area, our team enjoys a collaborative atmosphere where innovation is celebrated, and every employee's contribution is valued.
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Contact Detail:

Reed Specialist Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Executive

Tip Number 1

Familiarize yourself with our company values and customer-first approach. Understanding how we prioritize customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for our team.

Tip Number 2

Brush up on your communication skills, especially in managing client interactions across various channels. Being able to showcase your ability to handle customer queries effectively will set you apart from other candidates.

Tip Number 3

Highlight any experience you have in operations or logistics roles. If you've dealt with booking systems or customer service, be ready to share specific examples of how you contributed to efficiency and customer satisfaction.

Tip Number 4

Demonstrate your adaptability and attention to detail by preparing to discuss how you've handled challenges in previous roles. We value candidates who can think on their feet and maintain high standards under pressure.

We think you need these skills to ace Operations Executive

Customer Service Skills
Interpersonal Skills
Attention to Detail
Multitasking Ability
Problem-Solving Skills
Logistics Management
Quality Assurance Processes
Business Reporting
Compliance Knowledge
Process Documentation
Communication Skills
MS Office Proficiency
Adaptability
Teamwork

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Operations Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Customize your CV to reflect relevant experience in operations and customer service. Emphasize your ability to manage client communications and resolve queries, as these are crucial for this role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.

Highlight Relevant Skills: In your application, make sure to highlight your proficiency in MS Office and any experience you have with quality assurance processes or business reporting. These skills are important for the Operations Executive role.

How to prepare for a job interview at Reed Specialist Recruitment Ltd

Show Your Customer-First Attitude

Make sure to highlight your commitment to customer service during the interview. Share specific examples of how you've handled customer interactions, resolved complaints, or improved customer satisfaction in previous roles.

Demonstrate Your Organizational Skills

Since the role involves managing bookings and ensuring efficient job allocation, be prepared to discuss your organizational strategies. Talk about tools or methods you use to keep track of tasks and manage multiple priorities effectively.

Be Ready to Discuss Process Improvements

The company values quality assurance and process documentation. Think of instances where you've identified operational gaps and implemented solutions. Be ready to explain your thought process and the impact of your actions.

Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills, especially regarding customer complaints or operational challenges. Practice responding to hypothetical scenarios that may arise in the role, showcasing your adaptability and teamwork.

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  • Operations Executive

    Potters Bar
    Full-Time
    28800 - 43200 £ / year (est.)
    Apply now

    Application deadline: 2027-01-05

  • R

    Reed Specialist Recruitment Ltd

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