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- Tasks: Support colleagues with IT issues and ensure smooth operations.
- Company: Join a proud, innovative community that values your ideas and wellbeing.
- Benefits: Enjoy a collaborative environment with opportunities for growth and remote work options.
- Why this job: Make a real impact by enhancing service quality and customer satisfaction.
- Qualifications: Knowledge of IT service management, Active Directory, and troubleshooting skills required.
- Other info: Be part of a team where your voice matters and continuous improvement is encouraged.
The predicted salary is between 28800 - 43200 £ per year.
The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.
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Providing colleagues with the tools they need to do their job
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Prompt identification, understanding and resolution of issues
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Pro-actively working towards issue prevention
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Continuous service improvement
As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.
You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.
Principal Accountabilities:
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Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders
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Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets
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Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement
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Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
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Maintain and share knowledge of supported products and services
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Maintain an understanding of the company’s organisation and customers of the Service Desk
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Adhere to, promote, and support the company’s Information Security policies.
Essential:
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IT Service Call Management
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Remote service
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Active directory Administration
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Understanding of TCP/IP, DHCP and DNS.
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Office 365 / Intune / Endpoint
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Fundamental desktop and troubleshooting
Desktop Engineer employer: Reed Specialist Recruitment Ltd
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Familiarize yourself with the tools and technologies mentioned in the job description, such as Active Directory, TCP/IP, and Office 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. Highlighting your ability to communicate clearly and manage expectations will resonate well with the hiring team.
✨Tip Number 3
Research StudySmarter's company culture and values. Understanding our commitment to innovation and employee wellbeing can help you align your responses during interviews and demonstrate that you're a good fit for our team.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Desktop Engineer position. Make sure you understand the key responsibilities and required skills, such as IT Service Call Management and Active Directory Administration.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your technical support experience, knowledge of TCP/IP, DHCP, DNS, and any familiarity with Office 365 or Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to continuous service improvement.
Highlight Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your ability to manage customer interactions efficiently. Provide examples of how you've communicated technical information clearly to non-technical users.
How to prepare for a job interview at Reed Specialist Recruitment Ltd
✨Show Your Customer Service Skills
As a Desktop Engineer, you'll be the first point of contact for IT support. Be ready to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to manage expectations and communicate effectively with users.
✨Demonstrate Technical Knowledge
Make sure you brush up on your knowledge of Active Directory, TCP/IP, DHCP, DNS, and Office 365. Be prepared to answer technical questions or even troubleshoot a hypothetical issue during the interview to showcase your expertise.
✨Emphasize Problem-Solving Abilities
The role requires prompt identification and resolution of issues. Prepare to discuss specific instances where you've successfully diagnosed and resolved technical problems, focusing on your thought process and the steps you took.
✨Understand the Company Culture
Research the company's values and culture. Be ready to discuss how you can contribute to their innovative community and how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
