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- Tasks: Support clients via Livechat, emails, and phone while managing cases and feedback.
- Company: Join a dynamic team focused on delivering high-quality customer service.
- Benefits: Enjoy competitive salary, personal development opportunities, and a supportive work environment.
- Why this job: Perfect for those who love helping others and thrive in a collaborative setting.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in Microsoft suite required.
- Other info: Flexible shifts available: 2pm to 10pm or 10pm to 6am.
The predicted salary is between 28800 - 43200 £ per year.
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Working either 2pm to 10pm, or 10pm to 6am
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Provide day-to-day client support via Livechat, emails and via the phone
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Case management, addressing feedback and complaints, and ensuring a high-quality service
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Adhere to operational processes and policies while maintaining client and internal documentation in compliance with GDPR
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Maintain regular communication with team members to share learning experiences and promote a consistent service quality
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Experience in a customer support advisor role within an office & team environment
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Proficient in the Microsoft suite and the nack to learn new things in relation to IT products quickly
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Strong communication skills, both verbal and written
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Ability to prioritize multiple tasks at once
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Strong team player with the ability to work independently
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Competitive salary and job benefits
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Opportunities for personal and professional development
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A supportive and dynamic work environment
Customer Service Advisor employer: Reed Specialist Recruitment Ltd
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of GDPR regulations, as compliance is crucial in this role. Being able to discuss these regulations confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing exercises. This will prepare you for the live chat and phone support aspects of the job.
✨Tip Number 4
Show your enthusiasm for learning new IT products by researching the latest trends in technology. This will demonstrate your proactive attitude and readiness to adapt in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasize your ability to handle client support via various channels like Livechat, emails, and phone.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention your proficiency in Microsoft suite and your quick learning abilities regarding IT products.
Showcase Communication Skills: Since strong communication skills are essential, provide examples in your application that demonstrate your verbal and written communication abilities. This could include previous experiences where you effectively addressed feedback or complaints.
Highlight Teamwork and Independence: Illustrate your capability to work both as a team player and independently. Share specific instances from your past roles where you successfully collaborated with team members or managed tasks on your own.
How to prepare for a job interview at Reed Specialist Recruitment Ltd
✨Showcase Your Communication Skills
Since strong communication skills are crucial for a Customer Service Advisor, be prepared to demonstrate your verbal and written abilities. Practice answering common interview questions clearly and concisely, and consider sharing examples of how you've effectively communicated with clients in the past.
✨Highlight Your Teamwork Experience
This role emphasizes being a strong team player. Share specific instances where you collaborated with colleagues to solve problems or improve service quality. Discuss how you maintain regular communication with team members and how it contributes to a positive work environment.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle customer complaints and feedback. Use the STAR method (Situation, Task, Action, Result) to outline a challenging situation you faced in a previous role and how you resolved it while adhering to operational processes.
✨Familiarize Yourself with GDPR Compliance
Understanding GDPR is essential for this position. Brush up on the basics of data protection and privacy regulations, and be ready to explain how you would ensure compliance while managing client documentation and communications.
