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- Tasks: Manage 700 accounts, chase payments, and ensure customer satisfaction.
- Company: Join a dynamic team focused on financial excellence and customer service.
- Benefits: Gain valuable experience in credit control with opportunities for growth.
- Why this job: Build strong relationships while enhancing your communication skills in a supportive environment.
- Qualifications: Minimum 1 year of credit control experience; confident phone skills required.
- Other info: Work closely with sales teams and contribute to a collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
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Responsible for approximately 700 accounts for several branches
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Chase customers for payment by phone, email, and messaging
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Issuing final demands and requesting legal action where appropriate
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Liaise with branch personnel regarding overdue payments
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Credit check and process new account application forms using creditsafe
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Secure Nexus Cifs credit insurance, liaise with underwriter when required
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Cash postings and credit card transaction processing
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Carry out reviews of accounts ensuring that all information is up to date
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Provide high customer service, helping all customers across the full ledgers.
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Minimum 1 year experience in credit control
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Confident on the phone
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Working closely with customers and the internal sales team, building strong working relationships
Credit Controller employer: Reed Specialist Recruitment Ltd
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with credit control processes and best practices. Understanding how to effectively chase payments and manage accounts will give you a solid foundation for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be chasing payments and liaising with customers, being confident and clear in your conversations is key.
✨Tip Number 3
Build your knowledge of credit checking tools like Creditsafe. Being proficient in these systems will not only help you in processing new account applications but also in managing existing accounts.
✨Tip Number 4
Showcase your ability to build strong relationships with both customers and internal teams. Highlight any past experiences where you've successfully collaborated to resolve issues or improve payment processes.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in credit control, especially if you have worked with a similar number of accounts. Mention specific achievements or challenges you've overcome in previous roles.
Showcase Communication Skills: Since the role requires confident communication with customers and internal teams, provide examples of how you've successfully managed customer relationships and resolved payment issues in the past.
Detail Your Technical Skills: Mention any experience you have with credit checking tools like Creditsafe, as well as your proficiency in processing cash postings and credit card transactions. This will demonstrate your ability to handle the technical aspects of the job.
Customer Service Focus: Illustrate your commitment to providing high-quality customer service. Share instances where you went above and beyond to assist customers, particularly in managing overdue payments or resolving disputes.
How to prepare for a job interview at Reed Specialist Recruitment Ltd
✨Show Your Experience
Make sure to highlight your previous experience in credit control. Be ready to discuss specific accounts you managed and how you successfully chased payments, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since the job requires confident communication over the phone and via email, prepare examples of how you've effectively communicated with customers in the past. This could include resolving disputes or building relationships with clients.
✨Familiarize Yourself with Credit Checks
Understand the process of credit checking and be prepared to discuss how you have used tools like Creditsafe in your previous roles. This knowledge will show that you are proactive and knowledgeable about the necessary procedures.
✨Customer Service Focus
Emphasize your commitment to providing high customer service. Prepare to share instances where you went above and beyond to assist customers, as this aligns with the company's values and expectations.
