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- Tasks: Invigilate exams and provide excellent customer service to candidates.
- Company: Reed in Partnership, a family-owned company transforming lives since 1998.
- Benefits: Flexible working hours, long-term employment stability, and the satisfaction of helping others.
- Why this job: Meet new people daily while making a positive impact on their lives.
- Qualifications: Customer service experience, attention to detail, and a full UK driving licence.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide over 1.7 million Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate's driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures.
Your day-to-day responsibilities will include:
- Providing a high level of customer service
- Checking candidates' ID documents and booking them in on the system
- Ensuring the integrity and security of tests are maintained
- Supervision and invigilation of tests
- Explaining the test process to candidates and supporting with other queries
- Reviewing tests and test centre schedules
- Performing daily test centre opening and closing procedures
- Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handling and reporting incidents that could impact candidate testing
Your Work Schedule
Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:
- Mornings - 8.30am to 1pm/2pm
- Afternoons - 1pm to 5.30pm/6.30pm
- Full day - 8.30am to 5.30pm/6.30pm
- Evenings - 4.30pm/5pm to 8.30pm/9.30pm
- Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm
The Southwark Theory Test Centre usually opens six days per week, subject to demand. Our main operating days are usually Monday to Saturday. The ideal candidate needs to be available across all operating days, evenings and weekends.
What's in it for you?
The roles offer long-term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
- A full UK driving licence (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
- Experience in working with diverse customer groups
- Excellent judgment and decision-making skills
- Flexibility in working hours and days, including evenings and Saturdays
- The ability to remain calm and deal with confrontational candidates in a professional manner
Please note that the deadline for internal applicants for this role is 14th November 2025.
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Test Centre Associate in London employer: Reed in Partnership Ltd
Contact Detail:
Reed in Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Associate in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reed in Partnership. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling difficult situations. Role-play with a friend or use our resources to boost your confidence. The more you practice, the more natural you'll feel during the real deal.
✨Tip Number 3
Show your personality! When you're in the interview, let your passion for helping others shine through. Share personal stories that highlight your customer service skills and ability to work under pressure. This will help the interviewer see you as a great fit for the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Test Centre Associate in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your skills!
Be Detail-Oriented: Attention to detail is key for this role! When writing your application, emphasise your ability to stay accurate and organised, especially when handling important documents or processes.
Flexibility is Key: Since the role requires flexibility in working hours, mention your availability clearly. We appreciate candidates who can adapt to different shifts, so let us know when you can work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Reed in Partnership Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Test Centre Associate. Familiarise yourself with the DVSA programme and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role heavily relies on providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or ensured a positive experience for someone.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Be ready to discuss how you've maintained accuracy in previous roles, especially when handling sensitive information or following strict procedures. You might even want to mention specific instances where your attention to detail made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Practice responding to hypothetical situations, such as dealing with confrontational candidates or managing multiple tasks under pressure. This will help you articulate your thought process during the interview.