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- Tasks: Lead daily operations in a bustling café and ensure everything runs smoothly.
- Company: Join a vibrant café in beautiful Cumbria, known for its excellent customer service.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values your input and fosters a supportive culture.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Flexible working hours across a 7-day period to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Dependent on Experience (DOE)
Location: Cumbria
Job Type: Full-time, Permanent
Working Days: 5 days out of 7
We are looking for a proactive and experienced Duty Manager to join our busy café in Cumbria. This full-time, permanent position is perfect for someone who thrives in a dynamic environment and is committed to providing outstanding customer service.
Day-to-day of the role:
- Oversee daily café operations and ensure the café runs smoothly.
- Manage and schedule staff, ensuring adequate coverage during peak times.
- Train new staff members and provide ongoing training for existing staff.
- Handle customer inquiries and resolve any issues to maintain high customer satisfaction.
- Ensure compliance with health and safety regulations.
- Manage inventory and order supplies as needed.
- Monitor café performance and report on financial targets, operational goals, and staff performance.
- Implement strategies to improve efficiency and increase revenue.
Required Skills & Qualifications:
- Proven experience as a Duty Manager or similar managerial role in the hospitality industry.
- Strong leadership skills and the ability to manage a diverse team.
- Excellent customer service and communication skills.
- Ability to work flexibly over a 7-day period.
- Knowledge of health and safety regulations.
- Proficient in using management software for scheduling and inventory.
Benefits:
- Competitive salary based on experience.
- Opportunities for professional development and training.
- Dynamic and supportive work environment.
- Staff discounts and incentives.
Duty Manager employer: Reed Hospitality & Leisure
Contact Detail:
Reed Hospitality & Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the local café scene in Cumbria. Understanding the competition and customer preferences can give you an edge during interviews, as you can discuss how you would enhance the café's offerings.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in previous roles. Be ready to discuss how you handled challenges and improved team performance.
✨Tip Number 3
Brush up on health and safety regulations relevant to the hospitality industry. Being knowledgeable about these can demonstrate your commitment to maintaining a safe environment for both staff and customers.
✨Tip Number 4
Showcase your ability to use management software effectively. If you have experience with specific tools, mention them and explain how they helped streamline operations in your previous roles.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any previous roles as a Duty Manager or similar. Emphasise your leadership skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the café environment. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in past positions.
Highlight Relevant Skills: In your application, clearly outline your knowledge of health and safety regulations, as well as your proficiency with management software. These are key skills that the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Hospitality & Leisure
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully managed a team in the past, highlighting your ability to motivate and train staff.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Think of instances where you've gone above and beyond for customers, and be ready to discuss how you handle difficult situations to maintain satisfaction.
✨Know Your Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the hospitality industry. Be ready to discuss how you ensure compliance in your previous roles and how you would implement these practices in the café.
✨Prepare for Operational Questions
Expect questions about managing daily operations and improving efficiency. Consider strategies you've implemented in the past that led to increased revenue or improved performance, and be ready to share those insights.
