Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to tech guru for clients, solving issues and improving systems.
- Company: Join a dynamic team focused on enhancing transport solutions globally.
- Benefits: Enjoy local and international travel, plus ongoing professional development.
- Why this job: Perfect for proactive problem-solvers who thrive in hands-on, client-facing roles.
- Qualifications: Strong tech skills in electrical/electronic systems; experience is key!
- Other info: Work independently and collaboratively to drive operational improvements.
The predicted salary is between 28000 - 42000 £ per year.
Service Technician Annual Salary: £35,000 Location: Gateshead (local and international travel as required) Job Type: Full-timeJoin our client’s Operations team as a Service Technician, where you will play a crucial role in providing technical support and continuous improvement opportunities to their key transport clients. This position involves direct client interaction and on-site responsibilities, making it ideal for proactive problem-solvers with strong technical knowledge in electrical or electronic disciplines. Day-to-day of the role: Act as the primary point of contact for clients regarding technical and reliability queries, managing information flow and issue resolution through the JIRA helpdesk. Attend internal and customer reviews, either remotely or face-to-face, and make on-site visits to depots for unplanned events, sometimes at short notice. Analyse RMA data and field performance to proactively identify trends affecting performance and reliability. Support engineering change requests promptly to ensure continuous product support in the field. Provide hands-on technical support, diagnosing and troubleshooting system, hardware, and software issues. Assist in the production repair process to meet delivery targets when not engaged in field service tasks. Collaborate with various organisational functions to resolve problems and contribute to operational improvements in line with company values.Required Skills & Qualifications: Strong technical knowledge of systems, test regimes, and common failure modes related to the transport sector. Experience in on-depot support and familiarity with HSE/RSSB protocols. Electrical/electronic qualification is beneficial but not mandatory; relevant experience is highly valued. Excellent communication skills, capable of discussing technical issues effectively with clients. Ability to work independently and as part of a team, with a proactive and problem-solving approach. Knowledge of problem-solving techniques and data analysis tools is desirable.Benefits: Opportunity to work in a dynamic field role with significant client interaction. Exposure to both local and international operational environments. Continuous professional development and learning opportunities.To apply for the Service Technician position, please submit your CV detailing your relevant experience and why you are interested in this role
Service Technician employer: Reed Engineering
Contact Detail:
Reed Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarize yourself with the specific technical systems and common failure modes in the transport sector. This knowledge will not only help you during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have with on-depot support or working under HSE/RSSB protocols. Sharing specific examples of how you've successfully navigated these environments can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving techniques and how you've used data analysis tools in past roles. Being able to articulate your thought process and results will showcase your analytical skills effectively.
✨Tip Number 4
Since this role involves significant client interaction, practice articulating technical issues in a clear and concise manner. Role-playing potential scenarios with a friend can help you feel more confident when discussing complex topics with clients.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, particularly in the transport sector. Emphasize any hands-on experience you have with electrical or electronic systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Service Technician role and how your skills align with the job requirements. Mention your problem-solving abilities and experience with client interactions.
Highlight Technical Skills: Clearly outline your technical knowledge and any relevant qualifications. If you have experience with JIRA or data analysis tools, be sure to mention it as this is crucial for the role.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples of how you've effectively communicated technical issues to clients in the past. This will demonstrate your ability to handle client interactions successfully.
How to prepare for a job interview at Reed Engineering
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical expertise in electrical or electronic systems. Highlight any relevant experience you have in the transport sector and be ready to explain common failure modes and how you've addressed them in the past.
✨Demonstrate Problem-Solving Skills
Since the role requires a proactive problem-solving approach, think of specific examples where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice explaining complex technical concepts in simple terms, as you will need to interact with clients who may not have a technical background.
✨Prepare for Client Interaction Scenarios
Expect questions about how you would handle client interactions, especially during on-site visits or unplanned events. Think about how you can manage information flow and issue resolution effectively while maintaining a positive client relationship.
