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- Tasks: Lead the reception team, ensuring exceptional guest experiences and managing daily operations.
- Company: Join LGH Hotels Management, a growing portfolio of 42 hotels across the UK.
- Benefits: Enjoy employee discounts, shopping perks, free meals, and wellness support.
- Why this job: Make a real impact on guest experiences in a supportive and dynamic environment.
- Qualifications: 2+ years in hotel management, strong leadership, and excellent communication skills required.
- Other info: Work at the award-winning Hull Humber View Hotel with stunning views and facilities.
The predicted salary is between 28800 - 43200 £ per year.
Reception Manager Hull Humber View Hotel, Signature Collection By Best Western The OpportunityAre you a highly motivated and experienced individual ready to make a difference? We\’re looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.What You\’ll Do:Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.Why Join Us:Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.BenefitsOur enviable employee discounts on bedroom rates across our Best Western hotel portfolio.Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parkingIdeal CandidateAt least 2 years of experience in a similar role within a hotel environmentStrong leadership skills with a proven ability to manage and motivate a teamExcellent communication skills and ability to build strong relationships with guests and colleaguesAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyExperience with hotel management systems, such as PMS and reservation systemsStrong analytical and problem-solving skills with a focus on achieving targets and driving revenueA positive attitude and a commitment to delivering excellent customer serviceIf you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.HotelWith dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you’ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite.For a truly grand entrance, the hotel even has its own helipad for helicopter access.About usLooking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Manager employer: Reed.co.uk
Contact Detail:
Reed.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Hull Humber View Hotel and its unique offerings. Understanding the hotel's features, such as its stunning views and facilities, will help you convey your enthusiasm and fit for the role during any interviews.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a reception team in the past. Highlighting your leadership skills and ability to motivate staff will demonstrate that you're the right fit for this dynamic role.
✨Tip Number 4
Research common challenges faced by reception managers in the hospitality industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates during the interview process.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and customer service. Emphasise your leadership skills and any specific achievements that align with the responsibilities of a Reception Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your experience can contribute to creating exceptional guest experiences at the Hull Humber View Hotel.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as team management, communication, and problem-solving. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a reception management role.
How to prepare for a job interview at Reed.co.uk
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing and motivating teams, and share specific examples of how you've inspired staff to deliver exceptional customer service.
✨Know the Hotel Inside Out
Familiarise yourself with the Hull Humber View Hotel and its offerings. Understanding the hotel's unique features and services will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you've handled guest complaints or operational challenges, and be ready to explain your thought process and outcomes.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Prepare to discuss your approach to ensuring guest satisfaction and how you would handle difficult situations. Highlight any relevant metrics or achievements that demonstrate your success in this area.