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- Tasks: Manage guest requests, ensure safety, and support staff during night shifts.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a vibrant team in a stunning seafront hotel with great career growth.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm demeanor under pressure.
- Other info: Flexible hours required; perfect for students looking to gain experience in hospitality.
Nights Team Member Bournemouth Carlton Hotel, Signature Collection By Best Western The OpportunityJoin Our Team as a Night Team Member!Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.What You\’ll Do:Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.Safety First: Maintain security and safety procedures throughout the night.Security Checks: Perform regular security checks to keep our hotel safe.Support Staff: Provide general support to hotel staff during the night shift.Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.Room Setup: Set up meeting rooms and other areas as needed.Food & Beverage Service: Serve food and beverages to guests when required.Check-In/Out: Handle guest check-ins and check-outs as needed.Emergency Response: Manage any emergency situations that occur.Reporting: Prepare reports for senior management as required.BenefitsOur enviable employee discounts on bedroom rates across our Best Western hotel portfolio.Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parkingIdeal CandidatePrevious experience working in a hotel or similar environment, preferably in a night team member role.Excellent customer service skills and a friendly, professional demeanor.Strong communication and interpersonal skills.A good understanding of safety and security procedures.The ability to remain calm and composed in high-pressure situations.A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.Good organizational skills and attention to detail.HotelWith stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience.Situated in the heart of town, the hotel is within walking distance of popular attractions such as the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre, a prime location for major conferences and exhibitions.The hotel boasts 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 one- and two-bedroom timeshare apartments. It also features event rooms for wedding parties of up to 200 guests, complete with private gardens and a terraceAbout usLooking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member employer: Reed.co.uk
Contact Detail:
Reed.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the Bournemouth Carlton Hotel and its services. Understanding the hotel's unique offerings and guest expectations will help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Night Team Member position.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios related to guest services, safety procedures, and emergency responses, as these are crucial aspects of the Night Team Member role.
✨Tip Number 4
Showcase your flexibility and adaptability in your conversations. Since the role requires working evenings and weekends, emphasising your willingness to accommodate different shifts can make you a more attractive candidate for the position.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially any previous roles as a night team member or similar positions. Emphasise your customer service skills and ability to handle emergencies.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at the Bournemouth Carlton Hotel and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, safety procedures, and the ability to remain calm under pressure. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed.co.uk
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Be prepared to share examples of how you've handled guest requests or resolved issues in previous roles. This will demonstrate your ability to ensure a pleasant stay for guests.
✨Understand Safety and Security Procedures
Familiarise yourself with common safety and security protocols in the hospitality industry. During the interview, express your understanding of these procedures and how you would implement them during your shift to maintain a safe environment.
✨Demonstrate Calmness Under Pressure
Night shifts can be unpredictable. Prepare to discuss situations where you've had to remain calm and composed in high-pressure scenarios. This will show that you're capable of handling emergencies effectively.
✨Highlight Flexibility and Adaptability
The role requires working evenings and weekends, so it's important to convey your flexibility. Share experiences where you've adapted to changing circumstances or taken on various tasks, showcasing your willingness to support the team.
