IT Support Assistant

Job Title: IT Support AssistantLocation: Salbrook Road, Salfords (with flexibility to travel to Bancroft Road, Reigate, as required), so you will need to be a car owner to drive between locations. Reports to: Head of ITType: Full-time Office based 5 days a week Monday to Friday 8.30 am to 5 pm (may be some flexibility to WFH). OverviewThis is a fantastic opportunity for someone looking to grow their IT career in a hands-on, fast-paced environment. As IT Support Assistant, you’ll play a vital role in ensuring the smooth running of our IT infrastructure while gaining broad exposure to real-world systems and business operations. You’ll work closely with our experienced Head of IT, who is committed to mentoring and supporting your development.Key ResponsibilitiesProvide first-line support for hardware, software, and network issues.Configure and maintain laptops, desktops, mobile devices, and printers.Support users with common applications (e.g., Microsoft Office).Perform basic Active Directory tasks such as account creation and password resets.Troubleshoot network connectivity problems (wired and wireless).Carry out routine system checks and preventative maintenance.Assist with IT-related projects and system upgrades.Learn and support the business’s core FileMaker database system, contributing to automation and process improvement initiatives.What We\’re Looking ForEssential Skills & QualificationsDemonstrated interest in Information Technology (through work, study, or personal projects).Basic understanding of:Windows Server and desktop operating systemsPC hardware components and troubleshootingNetwork principles (e.g., TCP/IP, wireless access)Active Directory fundamentalsFamiliarity with standard office software such as Microsoft Office.Strong analytical and problem-solving skills.Ability to explain technical concepts to non-technical users.Self-motivated, with the ability to manage tasks independently and as part of a team.1–2 years’ experience in an IT support role or relevant educational background.Desirable AttributesExposure to scripting languages (e.g., PowerShell, Python).Understanding of relational databases and system workflows.Organised, reliable, and punctual.A positive, proactive attitude with a willingness to learn.Helpful and patient when dealing with end users.Development & Growth OpportunitiesThis role is designed to evolve with the right candidate. You’ll be encouraged to:Take ownership of support areas as your confidence grows.Receive training in FileMaker development – a rare and valuable business skill.Get involved in automation and digital transformation initiatives across departments.Gain real-world experience with infrastructure, networking, and software administration.Why Work With UsAt RDO, we’re committed to investing in people. You\’ll join a supportive, forward-thinking team where learning and growth are part of our culture. We offer:Mentorship from an experienced Head of IT.Diverse exposure across systems, software, and hardware.Opportunities to shape internal processes and support innovation.A positive, team-oriented environment where your input matters.Our Values What makes our Values special is that they were chosen by our employees. They reflect who we are, how we work best, and how we want to grow together.What This Means for UsEach value is brought to life through clear behaviours—the everyday actions we can all take. These behaviours are our guide to how we collaborate, make decisions, and support each other. They are not just words on a page—they’re how we create a workplace we can be proud of.Our Benefits 22 Days Annual Leave.Extra Day Off for Your Birthday Long Service Awards Medicash Health and Wellbeing Programme Discounts with retailers and services Employee Assistance Programme Staff Discount Performance Development Reviews (PDR’s)Performance-related pay and BonusChristmas Bonus RDO Company paid Learning and DevelopmentExternal Training Courses Loan Group Income Protection Scheme. Employees who are off sick and unable to work indefinitely will receive 75% of their annual salary paid until State Retirement Age Pension Salary Sacrifice. A way to boost your pension contributions while reducing your tax and National Insurance liabilities.Company Sick Pay Company paid Bereavement LeaveCycle to Work SchemeEnhanced Paternity Pay RDO pay full pay for 2 weeks.Enhanced Maternity Pay RDO pay full pay for the first 3 months. Then Statutory Maternity Pay for the next 26 weeks. Enhanced Carer’s Leave Pay RDO pay full pay for 1 week per year.Enhanced Neonatal Care Pay RDO pay full pay for 4 weeks. Free parking Company Events