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- Tasks: Lead the Front Office teams to create unforgettable guest experiences and drive operational excellence.
- Company: Join Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank with award-winning hospitality.
- Benefits: Enjoy competitive salary, bonuses, discounts, and 6 complimentary nights at any Lore Group hotel.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth in a unique setting.
- Qualifications: Significant leadership experience in luxury hotels, with strong skills in budgeting and revenue optimisation.
- Other info: Embrace a culture of creativity and support while working in a stylish riverside location.
The predicted salary is between 43200 - 72000 £ per year.
A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it\’s your London anchor on the River Thames.At Sea Containers London, we do things differently. Part of the award-winning Lore Group, our hotel combines bold design, riverside glamour, and unparalleled hospitality. We’re now seeking a Director of Front Office – an inspirational leader who will champion our guest journey while driving operational and financial excellence.The RoleReporting directly to the Hotel Manager, the Director of Front Office will sit on the hotel’s Leadership Team and oversee the strategic direction and day-to-day operations of our Front Desk, Guest Services, Below Deck, and Door & Bell teams. This role is about more than operations – it’s about creating seamless, personalised guest experiences that reflect the spirit of Sea Containers London.Key Responsibilities:Operations & Guest ExperienceLead the daily operations of the Front Office departments, ensuring smooth check-in, check-out, and room management.Uphold and elevate service standards, resolving guest issues with empathy and professionalism.Champion innovative ways to enhance the guest journey in line with our Coyle audit standards.Revenue & Commercial PerformanceCollaborate with Revenue, Sales, and Marketing teams to optimise pricing, promotions, and inventory.Drive room revenue through upselling and market trend analysis.Monitor performance against budget goals, implementing cost-control measures without compromising service quality.Leadership & DevelopmentRecruit, train, and mentor a high-performing Front Office team.Foster a culture of collaboration, growth, and accountability.Partner with Learning & Development to design and deliver impactful training.Conduct performance reviews, coach leaders, and develop succession plans.Financial Management & ComplianceDevelop and manage departmental budgets, forecasts, and headcount plans.Ensure compliance with health & safety, fire regulations, GDPR, and all relevant legislation.Integrate and optimise technology to improve efficiency and service delivery.What We’re Looking ForSignificant leadership experience in Front Office / Rooms Division within a luxury or lifestyle hotel of similar scale.Strong commercial acumen with proven experience in budgeting, forecasting, and revenue optimisation.Salary: Competitive bonus, plus benefitsAt Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Guest experience including dinner and drinks6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and barsDiscounts in our spa and cinemaContribution towards Health – Cash Plan2 days paid volunteering leave per yearLife AssuranceLength of service incentives (additional holiday)Bespoke training programmesFree meals on dutyIncentives such as Ride-to-Work and season ticket loanQuarterly employee award ceremony and company staff partiesEmployee assistance programmeLocation: London
Director of Front office employer: Reed.co.uk
Contact Detail:
Reed.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front office
✨Tip Number 1
Familiarise yourself with Sea Containers London and its unique brand identity. Understanding the hotel's ethos and how it blends glamour with brutalism will help you articulate how your leadership style aligns with their vision during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury or lifestyle hotels. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlight innovative strategies you've implemented that align with the expectations of a Director of Front Office, showcasing your ability to drive operational excellence.
✨Tip Number 4
Research current trends in the hospitality industry, particularly around revenue optimisation and guest services. Being knowledgeable about market trends will demonstrate your commercial acumen and readiness to contribute to the hotel's success.
We think you need these skills to ace Director of Front office
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Front Office position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant leadership experience in Front Office or Rooms Division within luxury or lifestyle hotels. Emphasise your commercial acumen, budgeting, and revenue optimisation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your vision for enhancing guest experiences. Mention specific examples from your past roles that demonstrate your ability to lead teams and drive operational excellence.
Showcase Your Leadership Style: In your application, describe your leadership style and how you foster collaboration and growth within your team. Highlight any training programmes you've developed or implemented that align with the hotel’s commitment to employee development.
How to prepare for a job interview at Reed.co.uk
✨Showcase Your Leadership Skills
As a Director of Front Office, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and develop others.
✨Understand the Guest Experience
Familiarise yourself with the concept of personalised guest experiences. Be ready to discuss innovative ideas you have for enhancing the guest journey, aligning with the hotel's unique style and standards.
✨Demonstrate Commercial Acumen
Since the role involves revenue optimisation, brush up on your knowledge of budgeting and forecasting. Be prepared to discuss how you've previously driven revenue growth and managed costs without sacrificing service quality.
✨Know the Hotel's Brand and Values
Research Sea Containers London and its parent company, Lore Group. Understand their brand ethos and values, and be ready to explain how your vision aligns with theirs, particularly in terms of operational excellence and guest satisfaction.
