At a Glance
- Tasks: Deliver excellent customer service and manage billing processes with attention to detail.
- Company: Join one of the largest water retailers in the UK, committed to inclusivity and support.
- Benefits: Starting salary of £24,255, 31 days leave, gym membership, and a 10% annual bonus.
- Other info: Enjoy a great work-life balance with no evenings or weekends.
- Why this job: Be part of a dynamic team making a positive impact on customers and communities.
- Qualifications: Strong customer service skills and ability to manage multiple tasks effectively.
The predicted salary is between 24255 - 25000 £ per year.
Are you able to think beyond the obvious?We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers.We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution.About the roleWe have several exciting opportunities to join our Metering and Billing Department, across the following teams:Metering and Market PerformanceThis team oversees the full end-to-end metering process, playing a vital role in achieving our Market Performance goals. It’s a supportive and dynamic environment where we’re looking for adaptable, eager learners who work well with others.Charitable ExemptionsIn this role, you’ll manage applications for eligible charities in Scotland, including administering bilateral updates, processing billing, and building strong working relationships with our wholesaler, Scottish Water.BillingOur Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process.Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You’ll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures.Above all, we’re looking for people who are committed to delivering excellent customer service in everything they do.What makes you just right for us?Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales.To be successful you will have experience of working closely with customers and delivering exceptional customer service. You’ll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.What’s in it for you?You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months).Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.10% annual bonus potentialAttractive pension plan31 days annual leave and six bank holidays.Subsidised canteen and free gym membershipEmployee discountsWhy we’re the right fitWe’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.Who we areBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.How to make this job all yoursWe’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Wednesday 17 September at 5pm.A Disability Confident Committed employerIf you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Customer Billing Adviser in Midlothian employer: Reed.co.uk
At Business Stream, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in the heart of Edinburgh. With a strong focus on employee growth, we provide comprehensive training, competitive salaries, and a range of benefits including a generous annual leave policy, a 10% annual bonus potential, and a commitment to work-life balance with no evening or weekend shifts. Our inclusive culture fosters diversity and empowers our team members to make a positive impact in their roles, making us a fantastic place for those seeking meaningful and rewarding employment.
Contact Details:
Reed.co.uk Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Billing Adviser in Midlothian
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Business Stream. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires thinking outside the box, try to come up with examples from your past experiences where you successfully resolved customer issues. This will demonstrate your initiative and ability to deliver solutions.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share stories about how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the hiring managers looking for adaptable and eager learners.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Billing Adviser in Midlothian
Customer Service
Attention to Detail
Problem-Solving Skills
Teamwork
Communication Skills
Data Management
Adaptability
Initiative
Time Management
Record Keeping
Billing Process Knowledge
Relationship Building
Multi-tasking
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. We love seeing how your skills can help us deliver excellent service to our customers!
Be Detail-Oriented:Since attention to detail is key in this role, double-check your application for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Reed.co.uk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Billing Adviser role. Familiarise yourself with the metering and billing processes, as well as the importance of delivering accurate and timely bills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the job requires thinking outside the box, prepare examples from your past experiences where you've successfully resolved customer queries or tackled challenges. Highlight your initiative and how you worked collaboratively with others to find solutions.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in this role, be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain detailed records and manage multiple tasks effectively.
✨Emphasise Customer Service Excellence
This position is all about delivering exceptional customer service. Prepare to share stories that illustrate your commitment to helping customers and how you’ve gone above and beyond to meet their needs. This will resonate well with the interviewers and show that you align with their values.
