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- Tasks: Lead a team to enhance B2B customer experiences and drive sales.
- Company: Currys is the UK's leading tech retailer, passionate about amazing technology.
- Benefits: Enjoy 30 days annual leave, performance bonuses, product discounts, and wellbeing initiatives.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our workplace.
- Why this job: Join a dynamic team, grow your skills, and make a positive impact on businesses and the planet.
- Qualifications: Management experience in retail or B2B, proven coaching skills, and a passion for teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Role overview: Business Customer ManagerLisburnCurrys, LisburnPermanentFull Time At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction. Role overview: As part of this role, you’ll be responsible for:  ?   Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.?   Building a strong network with local businesses, developing new relationships and growing existing accounts. ?   Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression. ?   Inspiring colleagues to put the customer first whilst driving business sales and profit objectives. This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve. You will need: ?   To have management experience and a hands-on style.?   Background in either a retail or B2B environment (or both!).?   Proven coaching skills and a passion for building team confidence and capability.?   A track record of identifying commercial opportunities to deliver KPIs.?   To be confident working in a team, approachable and friendly to colleagues and customers. We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:?   Performance-related bonus. ?   Product discounts on the latest tech.?   A range of wellbeing initiatives. Why join us: Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
Business Customer Manager employer: Reed.co.uk
Contact Detail:
Reed.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Manager
✨Tip Number 1
Network with local businesses in your area before applying. Attend local events or join business groups to establish connections that could give you an edge when discussing your experience and understanding of the B2B landscape during interviews.
✨Tip Number 2
Familiarise yourself with the latest tech products and services offered by Currys. Being knowledgeable about their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples of how you've successfully coached teams in the past. Highlight specific instances where your coaching led to improved performance or sales, as this aligns closely with the responsibilities of a Business Customer Manager.
✨Tip Number 4
Showcase your ability to identify commercial opportunities. Think of times when you've spotted a gap in the market or a way to enhance customer experience, as this will resonate well with the role's focus on driving sales and profit objectives.
We think you need these skills to ace Business Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and any background in retail or B2B environments. Use specific examples to demonstrate your coaching skills and ability to identify commercial opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how you can inspire colleagues and customers alike. Mention your approach to building relationships with local businesses and how you plan to enhance B2B performance.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements that align with the KPIs mentioned in the job description. This could include sales targets met, team development initiatives, or successful projects.
Prepare for Potential Questions: Think about how you would respond to questions regarding your management style, experience in coaching, and strategies for developing new business relationships. Be ready to provide examples from your past experiences.
How to prepare for a job interview at Reed.co.uk
✨Showcase Your Coaching Skills
As a Business Customer Manager, you'll need to demonstrate your ability to coach and inspire your team. Prepare examples of how you've successfully developed team members in the past, highlighting specific outcomes and improvements.
✨Understand B2B Dynamics
Familiarise yourself with the B2B landscape, especially in retail. Be ready to discuss how you can build relationships with local businesses and identify their technology needs, showcasing your understanding of their challenges and how you can help.
✨Highlight Your Management Experience
Since management experience is crucial for this role, be prepared to talk about your leadership style. Share instances where you've led a team to achieve sales targets or improved customer satisfaction, emphasising your hands-on approach.
✨Demonstrate a Customer-First Mindset
Currys values putting customers first, so come equipped with examples of how you've prioritised customer needs in previous roles. Discuss how you can inspire your team to do the same while driving business objectives.