At a Glance
- Tasks: Help customers create their dream bathrooms and grow sales through relationship building.
- Company: Join Bathroom Life, Australia's leading bathroom and plumbing supplier with over 100 years of experience.
- Benefits: Enjoy performance bonuses, paid leave, discounts on renovations, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be a brand ambassador and make a real difference in customers' renovation journeys.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 36000 - 44000 £ per year.
Retail Consultant - Richmond
About Bathroom Life We create dream bathrooms.
If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality.
With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of bathroom and plumbing supplies.
Whether for a new home or a renovation, we offer expert advice, great service and top brands.
About the Role Showroom Sales Consultants are known as 'Retail Consultant' and as part of the Bathroom Life team in Richmond, you’ll support builders, interior designers and homeowners as they navigate their renovation journey to create their dream bathroom.
- Your day to day
- Retail customer selections: Guiding customers and helping them choose the right bathroom products
- Growing business through prospecting: Proactively identifying and pursuing new opportunities to grow sales and market share.
- Managing your sales funnel end-to-end: Quotes, customer orders and project management — through phone, email and face-to-face contact.
- Utilising our CRM (Salesforce/C360): To plan, execute and keep accurate records of your account development and customer engagement activity.
- Conducting business beyond the showroom: Visiting customer offices and building sites to build relationships, understand project needs and win work.
- Showroom Experience: Ensure showroom is kept safe and operating smoothly using the Reece S7 Service Standards.
- Drive Sales & Grow the
Business: Achieve personal sales, customer order and quote conversion targets.
Prospect for new business and developing existing accounts to grow share of wallet.
- Manage the full sales funnel from enquiry through to delivery and after-sales.
- Be a Brand Hero: Be a passionate brand ambassador and storyteller, with strong knowledge of each brand’s products, features, benefits and value.
- Customer Contact Excellence: Deliver exceptional customer experiences across every channel — showroom, phone, email and on-site.
- Communicate swiftly, positively and professionally with customers, suppliers and internal teams.
- Sell the Reece Way: Demonstrate a high level of “Selling the Reece Way” to understand customer needs and deliver customised solutions that build repeat business.
- Collaborate & Be a Team Player: partnerships within and beyond your immediate team and support the smooth running of the showroom.
- We’d love to hear from you if you’re someone who has the following capabilities
- Relationship Building: Has the ability to build and maintain strong relationships with the staff, peers, customers and suppliers.
- Communication: Actively seek and share information, encourage discussion and timely communication using various communication methods.
- Technology Savvy: Use technology effectively, seeking ways to use technology for the good of the business.
- Organising and planning: Prioritise multiple competing tasks, plan and organise so that work is completed efficiently.
- Problem Solving and Decision Making: Approach problems calmly and methodically, involving others as appropriate, obtaining information and acting decisively.
Our perks and benefits
- Performance based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate your bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
- Paid parental leave
This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
Reece Group Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.
We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States.
Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference.
And that's the secret to our success; having the right people, with the right attitude in the right roles.
This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
Reece is more than a workplace—it’s where your passion meets purpose.
In Australia and New Zealand, we support the essential industries that keep communities thriving.
With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career.
Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world‑class solutions.
- Get in touch at careers@reece. com. au
- #J-18808-Ljbffr
Retail Consultant - Richmond employer: Reece
At Bathroom Life, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Richmond that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning programs and performance-based bonuses, ensuring that every team member can thrive while helping customers create their dream bathrooms. With generous discounts for personal renovations and a focus on diversity and inclusion, we provide a fulfilling environment where your passion truly meets purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant - Richmond
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Reece, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Reece!
We think you need these skills to ace Retail Consultant - Richmond
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Reece, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Reece and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Reece that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Reece
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
