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For Companies At a Glance
- Tasks: Assist customers with product information and ensure smooth branch operations.
- Company: Join Actrol, Australia's leading supplier of plumbing and bathroom products.
- Benefits: Enjoy performance bonuses, paid leave, and discounts on renovations.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Customer service experience preferred, but a willingness to learn is key.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
We keep things cool! We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk-in unit, we help fridgies to keep it cool.
About the role
As part of the Trade Counter team in Salisbury, you’ll help engineers, project managers and other tradespeople access the products they need to maintain essential services, as well as undertaking other tasks that keep customers happy and the branch running smoothly.
Your day-to-day
- Providing customer service and information about products
- Providing quotes both in person and over the phone
- Undertaking pick packing and stock control activities
- Helping keep the branch tidy and safe
- Making occasional deliveries to customers using a company vehicle
We’d love to hear from you if you’re someone who:
- Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
- Might not have experience in this space, but is willing to learn
- Can pick orders, maintain shop floor displays and ensure information provided is accurate
- Can use a computer and is happy to learn new systems
- Has a clean valid driver’s licence and is open to working various shifts, including weekends
- Wants to develop their career - either locally, within our network or head office
Our perks and benefits:
- Performance based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate their bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
- Paid parental leave
Reece Group
Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions.
Trade Counter Assistant - Salisbury employer: Reece Ltd.
Contact Detail:
Reece Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant - Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Actrol and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be helping customers both in person and over the phone, think of scenarios where you can demonstrate your ability to handle queries and provide excellent service.
✨Tip Number 3
Be ready to talk about teamwork! The Trade Counter role is all about collaboration, so come prepared with examples of how you've worked well with others in past jobs or projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Actrol. Don’t miss out!
We think you need these skills to ace Trade Counter Assistant - Salisbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in retail sales or customer service. We love candidates who enjoy helping customers, so share specific examples of how you've gone above and beyond to assist someone.
Be Honest About Your Experience: If you don’t have direct experience in this field, don’t sweat it! Just let us know your willingness to learn and adapt. We appreciate a positive attitude and a desire to grow, so make that clear in your application.
Keep It Neat and Tidy: Just like we keep our branches tidy, your application should be well-organised too! Use clear formatting, check for typos, and ensure all the information is accurate. A clean application reflects your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reece Ltd.
✨Know Your Products
Familiarise yourself with the plumbing and bathroom products that Actrol supplies. Being able to discuss specific items or services during your interview will show your enthusiasm and readiness to help customers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Whether it was in retail or another field, demonstrating your ability to assist customers effectively will resonate well with the interviewers.
✨Show Willingness to Learn
If you lack direct experience, highlight your eagerness to learn new systems and processes. Mention any relevant skills or experiences that showcase your adaptability and willingness to grow within the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Questions about team dynamics or growth opportunities can be particularly effective.
