At a Glance
- Tasks: Create memorable guest experiences and manage memberships with a warm, professional welcome.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for growth with apprenticeships and leadership programs.
- Why this job: Kickstart your career in hospitality and be part of a supportive, rewarding environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About The Role… The moment a guest steps into one of our venues, they walk into a genuinely memorable experience. As a Leisure Receptionist, you'll not only be the person they rely on to handle transactions and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel welcome and visit time and time again.
You’ll offer a warm professional welcome to members, hotel guests and all visitors alike. You’ll ensure that all access is accurately tracked, and help keep on top of memberships, new enrolments, payments, and renewals as well as being the first point of call for all enquiries, questions and queries.
About You…
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time
- Have a passion for the industry
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join.
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year.
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Leisure Club Receptionist in Newton Aycliffe employer: Redworth Hall Hotel
Cairn Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As a Room Attendant at Redworth Hall Hotel, you will enjoy competitive benefits, including service bonuses and discounts, while also having access to career growth opportunities in the hospitality industry. Join us in creating memorable guest experiences in a beautiful location that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Receptionist in Newton Aycliffe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cairn Group's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! As a Leisure Club Receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to create those memorable guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable, so you can focus on showcasing your personality during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cairn Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Club Receptionist in Newton Aycliffe
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Leisure Club Receptionist role. Highlight your strong communication skills and any relevant experience that shows you can handle enquiries and create a warm atmosphere for our guests.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that all your information is accurate. This shows us that you’re serious about the position and can manage tasks effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redworth Hall Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Leisure Club Receptionist, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your interpersonal skills and ability to create memorable guest experiences.
✨Demonstrate Flexibility and Calmness
Cairn Group values adaptability, especially in a busy environment. Be ready to discuss situations where you've had to stay calm under pressure or adapt your approach to meet changing demands. This will highlight your ability to handle routine and non-routine tasks effectively.
✨Emphasise Attention to Detail
In this role, accuracy is crucial. Prepare to talk about how you manage your time and ensure that details are not overlooked. You could share specific examples from previous jobs where your attention to detail made a difference, whether it was tracking memberships or ensuring smooth transactions.
