At a Glance
- Tasks: Deliver top-notch customer service and maintain leisure facilities.
- Company: Join Cairn Group, a family-owned business with a diverse portfolio across the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible hours and a chance to make a real impact in guests' experiences.
- Why this job: Be part of a supportive team that values customer satisfaction and personal development.
- Qualifications: Must have a gym qualification; lifeguard and first aid certifications are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.
About the Role:
As a Leisure Club Attendant, you’ll be the welcoming face of our health and fitness facilities—ensuring every guest and member feels valued, supported, and inspired throughout their visit.
You’ll play a key part in maintaining high standards, completing regular pool checks, and ensuring all areas are clean, safe, and ready for use. You’ll also assist with new member enquiries and help drive club revenue through great service and a proactive, positive approach.
From supporting guest experiences to contributing to operational compliance and health and safety, your focus will be on creating a relaxing and rewarding environment for all who visit.
About You:
- A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
- A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
- A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
- Cool Under Pressure – You stay calm and focused, ensuring everything from safety checks to member queries are handled with professionalism.
- Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
- Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
- Qualified – You ideally hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and you’re eager to keep learning.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
- Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#INDLP
Leisure Club Attendant in Newton Aycliffe employer: Redworth Hall Hotel
Cairn Group is an excellent employer, offering a supportive work culture that values teamwork and dedication. As a Room Attendant at Redworth Hall Hotel, you will enjoy competitive benefits, including service bonuses and discounts, while also having access to career growth opportunities in the hospitality industry. Join us in creating memorable guest experiences in a beautiful location that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Attendant in Newton Aycliffe
✨Tip Number 1
Familiarise yourself with the specific leisure facilities and services offered by Cairn Group. Understanding their unique selling points will help you engage with potential members and guests more effectively during your interactions.
✨Tip Number 2
Network with current employees or professionals in the leisure industry. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Demonstrate your passion for customer service by preparing examples of how you've gone above and beyond in previous roles. This will showcase your commitment to guest satisfaction, a key aspect of the Leisure Club Attendant role.
✨Tip Number 4
Stay updated on health and safety regulations relevant to leisure facilities. Being knowledgeable about these standards will not only impress during interviews but also show your dedication to maintaining a safe environment for all members and guests.
We think you need these skills to ace Leisure Club Attendant in Newton Aycliffe
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Leisure Club Attendant position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience:Emphasise any previous experience in a leisure environment, customer service roles, or fitness-related positions. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills:Make sure to mention your communication skills, customer care experience, and any relevant qualifications such as lifeguard certification or gym qualifications. Use examples to demonstrate how you've successfully applied these skills in past roles.
Professional Presentation:Ensure your CV and cover letter are well-structured, free of errors, and professionally presented. A smart appearance in your application materials reflects the professional image expected in the role.
How to prepare for a job interview at Redworth Hall Hotel
✨Showcase Your Customer Service Skills
As a Leisure Club Attendant, customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Knowledge of Health and Safety
Since the role involves pool checks and health and safety compliance, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure a safe environment for members and guests.
✨Emphasise Your Team Player Attitude
Cairn Group values teamwork, so be sure to convey your ability to work well with others. Share experiences where you've collaborated effectively with colleagues to achieve common goals or improve customer satisfaction.
✨Prepare for Practical Questions
Expect questions that assess your practical skills, such as how you would conduct a gym induction or compile gym programmes. Think through these scenarios beforehand and be ready to explain your approach clearly.
