Principal Solutions Engineer in Burnham-on-Sea

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission‑critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS‑first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

• One Team. One Redwood
• Make Your Own Weather
• Obsess over Customer Success
• Work the Problem
• Be Curious
• Own the Outcome
• Respect Each Other

YOUR IMPACT The Principal SE is Redwood's top technical voice in new business. You own the most complex and strategically significant deals in the pipeline — and you make the team around you better. Where a Senior SE executes a great demo, a Principal SE architects a great deal. Where a Senior SE understands the SOAP market, a Principal SE shapes how Redwood shows up in it. This is a role for someone who operates with minimal direction, makes sound technical decisions under pressure with incomplete information, and has a multiplier effect on the people around them.

Own complex, strategic deals end-to-end. Lead the technical strategy on Redwood's most important new business pursuits — from first discovery through POC design, evaluation management, and technical close. You are the final word on technical fit, solutioning, and risk assessment on the deals that matter most.

Mentor and multiply the team. Elevate the SE team's capabilities through active mentorship — coaching deal strategy, reviewing technical approaches, and building shared assets (demo environments, POC templates, integration blueprints, competitive intelligence) that reduce per‑deal effort across the entire team.

Cover the full SOAP surface area — in depth. Beyond fluency in the five Gartner SOAP use cases lies deep expertise: you can architect solutions across IT workload automation, data orchestration, IT workflow orchestration, citizen/self‑service automation, and DevOps automation — and lead evaluations that span multiple use cases simultaneously.

Demonstrate Redwood's AI capabilities at the technical authority level. Present and position AI‑powered observability, intelligent job scheduling, agentic orchestration, and GenAI‑powered automation workflows with enough depth to engage principal architects and CTO‑level buyers — not just IT managers.

Use and advance AI as a team‑wide force multiplier. Apply LLM‑based tooling, prompt‑driven workflows, and AI productivity systems as standard practice — and actively help the team adopt the same. Bring a credible point of view on how AI is reshaping the SOAP market and how Redwood should be positioned as that shift accelerates.

Shape competitive strategy from the field. Build and maintain deep knowledge of the competitive landscape. Go beyond knowing the differences to understanding the patterns of how and why deals are won and lost — and bring that intelligence back to Product, Marketing, and SE leadership in a form they can act on.

Create lasting technical leverage. Author demo scripts, integration blueprints, POC frameworks, and technical content that outlive individual deals and compound in value across the team over time.

Uphold and model Redwood's standards. Set the bar for professionalism, technical honesty, and ethical representation of Redwood's capabilities — and demonstrate it for the SEs who are learning from watching you.

What we're looking for in how you work:

• Independent. You operate with minimal oversight and make sound judgment calls — including high‑stakes technical decisions — without needing the full picture.
• Multiplier. You make the people around you better. You invest in the team's capability with the same energy you bring to your own deals.
• Architect‑minded. You look for ways to simplify complex solutions. You design with scalability in mind and resist unnecessary complexity.
• Competitive. You bring intensity, precision, and a winning mindset to every evaluation — and you understand structurally why you win and why you lose.
• Communicator at every altitude. You can go deep with a principal architect and pivot to a board‑level business case in the same meeting without losing either audience.
• Opinionated. You track the market, develop informed views, and bring them into the conversation — on product, on AI, on where the SOAP category is headed.

YOUR EXPERIENCE At Principal level, we're not building the foundation — you bring it. The depth and breadth below reflects someone who has operated at the top of the SE function and is ready to do it again with a category‑leading platform in a fast‑growing market.

What we require:

• 7+ years in pre‑sales, solutions engineering, or an adjacent technical role, with at least 3 of those years operating at a senior or principal level on enterprise software deals.
• Proven ownership of complex, multi‑stakeholder technical evaluations — POCs, competitive bake‑offs, RFP responses, architecture reviews — with 6+ month sales cycles and six‑to‑seven‑figure deal values. You've been the technical owner, not just a contributor.
• Deep workload automation and/or SOAP domain expertise. In‑depth, hands‑on knowledge of workload automation, job scheduling, and orchestration concepts at scale — SLA‑driven execution, event‑driven architecture, cross‑platform job dependencies, batch processing in enterprise environments. Prior experience selling or implementing an enterprise SOAP or WLA platform is strongly preferred.
• SAP ecosystem expertise. Deep familiarity with SAP environments — S/4HANA, RISE with SAP, SAP BTP, SAP Integration Suite — and how enterprise workload automation integrates across the SAP landscape. This is a hard requirement at Principal level, not a nice‑to‑have.
• Substantial technical depth. Ability to architect non‑trivial integrations, build sophisticated POC environments, and debug complex technical scenarios independently. Strong REST API proficiency; solid scripting skills in Python, bash, or equivalent. You go further than most SEs when a deal requires it.
• Deep AI fluency — as both a practitioner and an advisor. You actively use LLMs, agentic AI tools, and prompt‑based workflows as part of how you work. More importantly, you understand the enterprise AI landscape well enough to position Redwood's AI capabilities credibly to architects and technical buyers — including how AI‑powered observability, agentic orchestration, and GenAI‑driven automation are reshaping the SOAP category.
• A track record of mentoring and enabling others. You've coached junior SEs, built team‑facing content, run enablement sessions, or otherwise invested in making people around you more effective. This isn't optional at Principal level.
• Executive presence and technical authority. Proven ability to engage C‑suite and VP‑level stakeholders credibly — both as a technical expert and as a business advisor who understands what the outcomes of automation mean financially and operationally.
• High‑level ERP literacy across core business processes: Financials, Procure to Pay, Plan to Build, Quote to Cash, Reporting, and Data Quality.
• Bachelor's degree from an accredited college or university.

Meaningful differentiators — not required, but notable:

• Experience as a team lead, practice lead, or SE manager.
• Deep familiarity with data pipeline technologies — ETL/ELT, DataOps workflows, Airflow, dbt, Spark, or similar — at an architecture or implementation level.
• Hands‑on DevOps experience: CI/CD pipelines, jobs‑as‑code, infrastructure‑as‑code, or SRE practices in an enterprise context.
• Published content, conference presentations, or external recognition in the automation, cloud, or AI space.

If you like growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com