At a Glance
- Tasks: Drive customer success and adoption while identifying new opportunities for growth.
- Company: Join Redwood Software, a leader in automation solutions for mission-critical processes.
- Benefits: Enjoy competitive salary, flexible work options, and a supportive team environment.
- Other info: Be part of a dynamic team that values curiosity and collaboration.
- Why this job: Make a real impact by helping customers maximise their investments in automation.
- Qualifications: Experience in technical solutioning and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 € per year.
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes.
You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
Customer Success & Adoption
Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
Senior Solutions Engineer, Strategic Accounts United Kingdom employer: Redwood
At Redwood Software, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our vibrant work culture fosters a sense of belonging and encourages personal growth, with ample opportunities for professional development in the heart of the United Kingdom. Join us to be part of a forward-thinking team dedicated to empowering our customers through cutting-edge automation solutions, while enjoying a supportive environment that values your contributions and respects your individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by researching Redwood Software inside and out. Understand their mission and values, and think about how your skills can contribute to their goals. We want you to shine as the perfect fit for the team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Senior Solutions Engineer. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe that a little gratitude can make a big impression!
We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Solutions Engineer role. Highlight your technical skills and experience with automation solutions, as well as any relevant customer success stories. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how your background aligns with our mission at Redwood. Be sure to mention specific experiences that demonstrate your ability to drive customer success.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. We love candidates who can think critically and work through challenges. Share examples of how you've tackled complex issues in previous roles, especially in relation to customer engagement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Redwood
✨Know Your Stuff
Make sure you have a solid understanding of Redwood's automation solutions and how they fit into the broader market. Brush up on the technical aspects of the role, especially around ERP systems, as this will show your expertise and readiness to engage with customers.
✨Showcase Your Customer Success Mindset
Prepare examples from your past experiences where you've successfully driven customer adoption or resolved issues. Highlight how you’ve built relationships with stakeholders and contributed to their success, as this aligns perfectly with Redwood’s core values.
✨Be Ready to Problem-Solve
Expect scenario-based questions that test your problem-solving skills. Think about how you would approach common challenges faced by existing accounts and be ready to discuss your thought process and solutions in detail.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity and understanding of the role. Inquire about the team dynamics, current challenges in customer success, or how Redwood measures the impact of its solutions. This shows you’re genuinely interested and engaged.
